Very helpful and patient they made sure i understood everything at cc all cc ateps cc and i loved the house warming gift they sent. They are very courteous and professional.
The team was absolutely amazing. Everyone was very professional. Everyone made sure that I got everything done. Everyone made themselves available, and everyone made me feel like they were working for me and I might behalf.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
I would like to thank jay c, Andrew and ward for what they have done. They always answered my questions in a timely manner. If they didn’t know the answers they made sure someone that did contact me right away. This team rocks!! Don’t hesitate reaching out to them with any home buying needs!!!
The whole team help me a lot with all the questions and clarity.
Botched the final amount and what checks I needed to get to close. Had to go to another state to get new checks for closing.
Response from Veterans United
Hey Rachel,
I'm sorry to hear about the confusion surrounding your final closing costs and the checks needed to complete your purchase. I can understand how frustrating it must have been to travel to another state to get everything sorted out, especially so close to closing. I appreciate you sharing your experience and would welcome the opportunity to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Always happy to take my calls and answer questions
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Jacob the loan officer and his team were well knowledgeable on their job and help me understand every step and answered every question that I had
my home buying experience was professional and detailed honesty thanks to veterans united and team
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The team at Veterans United made the home buying process easy. They checked in regularly and help me set up utilities, insurance and set up tax exemption. Highly recommend utilizing them for home buying needs.
I had a wonderful experience dealing with Scott and Brittany I couldn’t have asked for a better team they guided me every step of the way dealing with them was a great experience
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Timothy was absolutely incredible throughout this entire process. They made me feel very safe and secure throughout my very first home purchase!
The team help with process of buying a home
The entire team we had at veteran united made this process so easy and we’re so helpful. Highly recommend them
