The service, quick follow-up, and immediate response to phone messages was very impressive.
Could have done it without my Team!
Team Kait & Team Katie
Unbelievable!!,,..Efficient,knowledgeable,professional, quality service!,,,, If only all of life went as smoothly as buying this house was..
Way too many points of contact...not good follow thru nor follow up. Several documents were faxed to my team from my bank and my financial advisor that no one seemed to locate.
Response from Veterans United
Hey Darold,
I’m really sorry to hear about the confusion and frustration you experienced during your loan process. Having too many points of contact and documents going missing would be discouraging for anyone, and that’s not the kind of experience we want our borrowers to have.
I appreciate you sharing this feedback — it helps us identify where communication broke down and how we can do better for future Veterans and their families. I’d like to learn more about what happened so we can review the details and make sure your concerns are addressed.
When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Easy to work with… Always a pleasure
Casey Martine and his team made the process of buying and closing on our home very smooth and stress-free
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
Overall, a great experience working with the entire team throughout the home buying process.
The marketing and sales push when you start inquiring about the loan can be overwhelming. Remember they are a company who is trying to provide a service/product, just like everyone else. They know you will be looking at companies and will provide you everything they can, to demonstrate their ability to meet or exceed your needs.
I didn't think I would be able to say I'm a home owner by the grace of God and veterans United, they walk a old veteran to home ownership, thanks for everything u guys are great 😃
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Veteran’s United offers comprehensive services to veterans for both buying and selling. They’ve always made it an easy process to accomplish my needs. I’m very pleased with their services.
The site and instructions were very clear and helpful throughout the whole process.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
The service was excellent
