The whole team was amazing. My first home and my experience was the best. I had constant support and communication. I will recommend them to anyone.
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
The Veterans United team made this process the easiest it could’ve been. I hardly lifted a finger or took a call that I didn’t need to. They took care of everything from beginning to end. If it’s your first house or fifth, they’ll take care of you no problem. Thank again for all the help!
My husband and I just bought our Beautiful New home, and it wasn't easy. Even though, the problem wasn't with us, Veterans United was patient and very understanding. They even advised us on questions to ask and assisted in ways to get the deal completed. If you are interested in buying a home, we definitely recommend Veterans United.
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The Veterans United team were from start to finish outstanding. They provided with a support team that covered every aspect of my home purchase. Always keeping me informed about the next step in the process, and what I could expect, all wrinkles were systematically ironed out. These guys are awesome !!!
Lance Nilson, Anthony Graziano, and the rest of the Veterans United team were absolutely amazing and did everything they could to help me get into my first home! Thank you so much!!
Very much a process..but Allie heard my hand all the way to close...Heartfelt THANK YOU...!!!
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As a first time home buyer they made the process easy, fast and were on it all the way. Even when there was a "waiting period" my team at Veterans United never let more than 2 days go by without checking in on me and keeping informed. I would definitely recommend VU and use them myself should the need arise again in the future.Thank you to my whole team!!!
It was a very easy process, questions were always answered. Stephen Bash made himself available on weekends or after hours if we needed paperwork or answers to questions.
Great service super informative and helpful
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
The team was awesome!!! Thanks for helping me go through everything smoothly and find my beautiful home!!!
Our loan agent Tanner Baldwin promised us a great rate of 5.75% at the beginning of our loan application. We were comparing loans with 3 other companies but Tanner Baldwin with Veterans United said he could beat the interest rate and closing costs. We gave $10,000 as a good faith deposit. Initial loan estimates indicated we would receive approximately $5800 back from our deposit with a 5.75% loan rate. It seems like fees would change daily and at one point we saw our loan estimate indicating that we were receiving $119 back from our $10,000 deposit. My wife and I were frustrated and confused on how the fees could change so drastically. Tanner didn't seem to know how to explain this and most of the time we would only receive an automated email and not even a phone call to inform us of these new fees.
I finally asked to speak to a Manager . I spoke to Vishal Patel, and he was able to answer most of my questions and seemed more knowledgeable about the transaction. We also worked with Walter Burks and he was great at his job and very informative. If it weren't for Vishal and Walter this loan would not have happened and we were ready to cancel everything. In the end we paid a higher rate than we expected but received most of our $10,000 deposit. Overall this experience was stressful and confusing at times.
Response from Veterans United
Hi Rodolfo,
Thank you for taking the time to share this detailed feedback. I’m really sorry for how confusing and stressful this experience felt, especially when it came to the changes in your rate, fees, and how your deposit was reflected. I can understand how concerning it would be to see those numbers shift without clear, consistent explanations.
You should always feel confident in what to expect throughout the process, and it’s disappointing to hear that communication didn’t provide the clarity you needed. That’s especially true when important financial details are changing, and it sounds like we fell short in making sure everything was fully explained along the way.
I do appreciate you recognizing Vishal and Walter for the support they provided. At the same time, your experience should have been consistent from start to finish, and I’m sorry that wasn’t the case here.
I’d really like the opportunity to look more closely at your loan and better understand what caused these changes and communication gaps. If you’re open to it, please reach out so I can help. You can contact me or my team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
This is the 2nd time I’ve had the privilege to work with Hannah and her team and it was just as amazing and easy as last time. She made everything neat and understandable. We bought remotely both times and had ZERO issues. I highly recommended if your a first time buyer or fifth time that you request Hannah and her team. AMAZING WORK!
