The whole team made the pre approval thru home buying process easy and painless. The app is user friendly to upload and sign documents. The included insurance quotes that were embarrassingly cheaper than we were paying previously and for more coverage was huge!
Veteran United representative Mr.Cory was such a great person, took every step with constantly checked on me to see if I need help or if I understand everything correctly given professional advice. I would recommend Cory to all my retired Veteran associates and friends to use Veterans United, request Mr. Cory
Jason Lacey was a great loan officer
Our experience was great. The quick response and turn around time was impressive and questions were answered quickly. With the supportive process we were able to close 2 weeks quicker than estimated!
I absolutely love working with Justin. Using my VA Home Loan was such a smooth process and Justin helped us again to use the VA IRRRL. My wife stated this was the easiest process she has seen. I highly recommend using Veterans United as a Veteran myself.
Clint Dunlap was very knowledgeable and easy to work with. He explained things thoroughly and always gave me updates. Clint Dunlap should get a raise! He went above and beyond to get my loan to close on time.
Katy and her team were very helpful throughout the refinancing process. Any questions I had were promptly answered and explained with detail. 10/10 would recommend!
You sent me an email that says my tax information is ready yet when i go to the website under documents there's nothing there.
Response from Veterans United
Hi Millard,
Thanks for calling this out. I’m sorry for the confusion. Getting a notification that something is ready and then not seeing it in your documents is frustrating.
I’d like to have our Client Advocate team take a look and help make sure you can access what you need. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
Sheldon, Danielle and the team went above and beyond. No matter how difficult our information was to obtain, they helped us find a way. We would not have our home without them! They are genuinely the sweetest people I have ever had the pleasure of working with. I can not recommend them enough!!
Josh and his team are absolutely wonderful.
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Tommy Purk made it possible for me to close in 3 weeks. Excellent work and very much appreciated.
My team was efficient and detailed. Prompt to respond and very thorough.
I felt very supported through every step of the process and that’s super important as a first time homebuyer.
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
Very good work
We worked with Liz Tilley and Brenda Kelly. They are an amazing team, we hit a lot of obstacles during this process and they were there every step of the way.
Very good professional friendly staff. Good Communication with texts emails and phone calls. Was always there to listening to my concerns and any questions I may have had. And answered any concerns and questions in a timely manner.
