Process was smooth and efficient and communication was superb !!!
Veterans United made a dream come true that I thought was impossible! I stepped into the home buying process with no knowledge, and now I feel confident and comfortable with everything that has happened throughout the process. From the very beginning to the day I received the keys to my home, Veterans United blew me away. I highly recommend Veterans United!
There are to many people involved in VU's loan process. I spoke to a loan officer, a concierge, 3 different insurance people tried to contact me, and had a loan Coordinator. I would have preferred a single point of contact.
At one point I was on the phone with my loan coordinator and had another call from a VU number.
The buying of the home, was GREAT. The problem I am having has nothing to do with VA United. 4 day after the purchase I still have no water. I LOVE you all. ALWAYS.
Exceptional service and personal attention throughout the process. I began my home purchase process over two years ago and the support has been fantastic every step of the way. Absolutely thrilled with the team at VU!
Very seamless and super easy to access all documents and easy to keep up with the to-do’s list. The people were super nice and very helpful!
Ashley Tasco is very professional, patient and easy to work with. Cannot say enough positive things about Ashley, very appreciative of her guidance throughout the entire process.
Great Loan Officer who I'd give 5 stars and no complaints about. The Concierge Chris is useless and his mind is all over the place.
Response from Veterans United
Hey Michael,
I really appreciate you taking the time to share this feedback. I’m glad to hear your loan officer made such a positive impression, but I’m sorry the rest of your experience didn’t match that same level of service.
It’s frustrating when communication feels disorganized or unhelpful, especially during a process that should feel guided and supported from start to finish. You deserve a consistent experience across every part of the team, and I’m sorry that wasn’t the case here.
I’d like the opportunity to learn more about what happened and see where we can improve. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
We are so happy in our new home thanks to Veterans United!
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The easiest process ever with this team leading me through it
The team I had at VU was excellent. Very smooth process (from my end anyway).
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Jeff did an amazing job and was able to get me to close where multiple people failed. I highly recommend…
I already recommended my cousins dad to try veteran’s united.
Overall a great experience as a first time home buyer. I had a great team helping me out every step of the way!
