Loan process was going along just fine then everything went sideways, asking for additional non-related stuff to verify stuff they already had official documentation for, example with work history already verified through w2s and expirian we were required to send college transcripts to "verify work history" seriously. Towards the end we were unable to make solid plans with cleaners, movers, contractors because our cleared to close came 1 day prior to scheduled closing. Horrible, stressful experience that ruined the buying process for us. We were so close to changing lenders to another we were approved with already that we were in the process of sending all of the documentation to the new lender when the clear to close came through. A bunch of miscommunication along with a lack of communication, too many people involved so stories kept changing, and on top of that nearly every response from those we were working with came only minutes before the close of business so we couldn't get clarification until they came back to work instead of getting it and working on it outside of business hours. Probably wont use VU again due to all the issues.
Response from Veterans United
Hi Andrew,
It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. It is our goal to be there for you every step of the way to explain and demonstrate all changes. Providing clear and effective communication is a top priority, and a member of our Client Advocate team has reached out and remains available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.
I can not express how much please I am with my loan team! Seth, Chris Bowen, and others! I would recommend veterans, ALL VETERANS to use Veterans United!!
You will not go wrong using Veterans United. I have used them multiple times and it is the same great service everytime.
Veteran's United makes a stressful time easy. Thank you!
The team was great to work with! They were all very informative and making sure we got taken care of well in advance. For my 1st home buying experience, I am very please with the service and result! 👍
Great loan team!
Great timing!
Great results!
The team was very knowlegable and communicated very well.
The closing went outstanding.
Veterans United truly cares about veterans, and works tirelessly to get them into their own home.
Thank you all for helping me with my moving I really do appreciate all you did and kept me informed with it. Made my life less stressful which is always good.
Thank you, Veterans United!! The buying experience was so good!
Veterans United employees were helpful, knowledgeable, courteous, patient, encouraging. Service was outstanding and the mortgage process was low on stress. The most difficult part was finding the house to purchase!
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Outstanding service from beginning to end. The team we had working on this could not have been better. My wife and I truly feel fortunate to have Matt and the entire team with us. Brittney and Kelli, everyone was amazing. Thank you!
Very helpful and answered all my concerns and questions! Always available to help in any way!
From start to finish, Jason was extremely helpful and I couldn’t have asked for a better real estate agent to have been referred to. Truly appreciate all of the parties involved.
The process was surprisingly easy. And I give credit for everyone we worked with. Can’t thank you enough.
