Just a few things to point out.
1. Not sure if other lenders operate differently but the interest rate does NOT lock until closing day, this is terrible.
2. Doesn’t work weekends, this was a major problem for me.
Response from Veterans United
Hello Richard, thank you for letting us know more about your experience. While in general, once you are under contract the conversation about rates is on the table, often times with new constructions, that is delayed until the build is complete. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. While we do observe standard business hours, it is our goal to personalize every experience as much as possible. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.
The process was efficient and organized. The website is easy to use and submitting documents was very simple.
Addie now has a special place in my heart for all her hard work and for putting up with my constant questions. Bless you!
The loan team is very knowledgeable with loan process and is very friendly, at no time do you feel wondering about anything. Veterans United is very personable with the Veterans needs and always looks out for your best interest.
Rick and his team were outstanding,,,Underwriting could use some help dragging on with additional questions ignoring the fact that I'm a disabled veteran, have purchased and/or refinanced 6 homes through VA, and have a FICO score of over 820. I can see if you are a first-time buyer or have an average FICO score, but some of the questions on the to-do list seemed inappropriate to me. I understand they have a job to-do, but I think they went overboard asking for information that was readily available in other formats that I previously submitted.
The origination fee at VU is my only gripe. It was explained that because everything was done in house was justification for higher cost. Usually, cutting out the middle man reduces cost. Just a thought.
All I can say is Thank You. Thank you, thank you, thank you!
If you're looking to use your VA loan to buy a home, Veterans United should be your first place to call. They put together an outstanding team to handle my loan process. From answering my calls on the weekend to helping me find everyone I need to contact to set up the various utilities, Veterans United had my back from start to finish. And given the competitiveness of the current housing market, you need a well oiled machine to make buying a reality. Overall, I would give Veterans United 10 out of 10, they are true professionals. I'd like to give special thanks to Bobby, Meredith, and Amanda for their part in helping to make buying my dream home possible.
Overall this company has been great and I would definitely go through them again.
Veterans United is a smooth start to finish VA loan provider. Very streamlined experience. With little to no hiccups other than the happy unexpected ones of closing and getting money back.
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Absolutely the best experience. Everything went smooth and there were no issues. Highly recommend Matt, Amy and Jordan. Great team!!!
I was quoted an inaccurate percentage down payment - a difference of nearly $15,000. The rates were horrible and I wouldn't have used them had they not told me the down-payment was so low. Seems like a slimy sales tactic. The compensation for their nearly $15,000 mistake was to credit $800. Then they had extremely untimely replies completely lacking any type of accuracy or punctuality. I think the organization should remove the word veteran from their name. They didn't reflect it in any way.
Response from Veterans United
Brandi, we take your feedback seriously and appreciate your point of view. Please consider reconnecting with our Client Advocate team to continue to explore this experience further. Our teams go to great length to prevent experiences like yours, and we want to understand what caused you to feel this way. Thank you for being honest with your review.
It was a smooth process. As long as you do your part as soon as possible it will go rather smoothly and quickly.
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We are beyond grateful for the support and love shown by the Veterans United Family!
