Jeff Magsamen and his team did well.The title company that was used did horrible. If not for Jeff's hard work and exceptional customer service I would have cancelled this loan.This situation needs to be investigated so it doesn't happen again.I was clear to close and the title company didn't have and/or needed more tax information? Unacceptable. Within 5mins I provided this information. This caused a delay from a Wednesday close to a Friday close.I asked if they could fund/post the money I was getting back in the morning or as soon as possible since it was Friday. I got excuses of how it depends on VU and my bank. It also felt like they blew me off and did not care what I wanted. I got the deposit close to 3pm.It is now over a week from closing and some bills that were to be paid off are still not paid?I would not use this title company. The following is the title company that was used:Essent
400 Rouser Road
Coraopolis, PA 15108Thank you for your time.Respectfully,William Bupka
Veterans United stuck with us all the way. They gave us honest help and fought for us to have the best rates with the most money saved from Closing Costs.
Working with Veterans United while first time home buying was the best choice we could have made. The whole process beginning to end was so easy and informative. We were assigned a realtor who is experienced with VA loans as well as personal loan specialists with Veterans United who really know their stuff. Any questions or concerns we had were promptly addressed. I would highly recommend Veterans United to any Veteran looking to buy a home for the best, stress-free experience.
Everyone at veterans united made the home buying process way easier than I expected. For a first time buyer like myself they were able to provide me with the resources to get everything done in a smooth fashion. Highly recommend!
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They made the process very easy and answered any questions we had in a timely manner.
It went very smoothly with Veterans United.I would definitely recommend them to others.The Team I worked with kept me updated & answered all my questions.
Chance (and Tyler) worked so hard to keep us on track with the loan process. We had many questions because we were first time home buyers but he remained patient with us and answered all our questions. He is very knowledgeable and stayed positive the whole time. There are times we doubted ourselves but he believed in us and helped us all the way to the very end. We truly appreciate the team's hard work in helping us make our dreams come true! A shout out also to Sam who helped us bring our credit to a good spot so we can get started.
Scott was awesome. Always on top of every situation. Really the whole team was great. Highly recommend
Always professional even when the veterans frustrated
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I'm so grateful that we chose Veterans United! We are first time home buyers and had no idea what to expect. Our loan officer, Phil Stroessner, guided us through every step of the process and made everything as easy as possible. We weren't working with a realtor yet, so he even arranged a meeting with a local realtor in the Norfolk area. She was fantastic, and they worked together seamlessly throughout the entire process! Phil was so quick to get back to us, answer questions, and was always thorough in his explanations and updates. He worked on several hurdles to get us into the final closing, and went to great lengths to ensure that we were in our new home before Christmas! We really appreciate all of his team's hard work. Phil is an outstanding guy, and we will recommend him every chance we get! Thank you for everything!
It was a reel pleasure working with all of you.
