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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,443

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Veteran United will help you get your dream of owning a home again.

headshot image of Malcolm Swift

Loan Officer: Malcolm Swift

NMLS# 2086138

4.5 out of 5 Stars
Would Recommend
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend

The team as a whole were very responsive and made us feel comfortable throughout the whole homebuying process. We'll be recommending veterans united to friends and family in the future.

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend

Veterans United cares about veterans and sincerely puts forth the extra effort and attention needed to help veterans and their families with home ownership.

headshot image of William Monsees

Loan Officer: William Monsees

NMLS# 2093499

5 out of 5 Stars
Would Recommend

My experience with Veteran's United was outstanding. My loan specialist was patient and proactive. She was 100% on my side from day one through closing. I will encourage my veteran child to use Veteran's United and hope that my loan specialist is available for her. I cannot see how the experience could have been better I rate it a 20 on a 1- 10 scale!

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend
headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend
headshot image of Caitlin Finnegan

Loan Officer: Caitlin Finnegan

NMLS# 2019795

4.5 out of 5 Stars
Would Recommend
headshot image of Mitch Pearson

Loan Officer: Mitch Pearson

NMLS# 1407333

5 out of 5 Stars
Would Recommend
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

For a first time home buyer, working through Veterans United, was a simple , fast process. Would recommend to anybody!!

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

4.5 out of 5 Stars
Would Recommend
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend

My experience with Veterans United was such a smooth and easy process. I was afraid my home buying experience would be challenging, although I quickly got pre-qualified for my home loan. The website is user-friendly, and the people who work at Veterans United are helpful! Everyone assigned to my team was attentive and willing to help me throughout the process. To name a few, Ben Long, Brooke Lutz, Lexi Myer, and Nicky Blevins are outstanding representatives! I would recommend this team above all the rest.Ben Long is a dedicated and highly motivated employee. I can tell that he enjoys his job and enjoys helping people. He went out of his way several times and worked hard with the team to accomplish the end goal and get my family and me into our first home. Without the motivation and positive of Ben Long, I would have lost the drive to continue to look for a home, especially in today's market. My family and I cannot thank Ben and his team enough! I will be recommending Ben to any of my fellow soldiers looking to use their VA home loan. Thank you, Ben, and your incredible team!

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

4.5 out of 5 Stars
Would Recommend
headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend

Veterans United Home Loans relentless pursuit of perfection defined my loan experience, from pre-qualification to close. My team exhibited the highest level of professionalism as razor sharp home loan professionals. Their focus on every detail left little doubt that my loan would close as scheduled. I highly recommend Veterans United Home Loans to anyone in the market for a home financing lender. Veterans United is simply the best.

headshot image of Lindsay Petefish

Loan Officer: Lindsay Petefish

NMLS# 1953561

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

Veterans United guided me through the entire loan process from start to closing and beyond with ease. It was smooth! Always there for me and I am absolutely sure they will be there for my fellow veterans as well. I am just saying, you cannot go wrong with Veterans United. They are professional as professional gets.Jerry Mance
USMC Retired

headshot image of Melissa Kunkel

Loan Officer: Melissa Kunkel

NMLS# 1318473

1.5 out of 5 Stars
headshot image of Connie Pierce

Loan Officer: Connie Pierce

NMLS# 2170056

5 out of 5 Stars
Would Recommend
headshot image of Jeff Olander

Loan Officer: Jeff Olander

NMLS# 2135748

5 out of 5 Stars
Would Recommend

Excellent team and so happy of the outcome !!

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend
headshot image of Jake Levy

Loan Officer: Jake Levy

NMLS# 168064

5 out of 5 Stars
Would Recommend
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

3 out of 5 Stars

eing a first-time homebuyer, I have no baseline experience to make an accurate judgment. However, I would characterize my experience as average and sufficient. It would have been helpful if the overall process as a first-time buyer was explained better in a step by step basis, instead of relying on the online user interface "to-do" list. This includes a better explanation as to how the advertised preferred realtor discount figures into the financial estimate; I had to ask to get this information, which led me to compare my experience to working with a used car salesman.Additionally, I feel like there were too many Veteran's United contacts to correspond with: Taylor Kelly, Shane Martin, Taylor Day, and Ward Mershon. My experience with Taylor Day was interesting; I took her offer to help find home insurance but ended up finding an insurer on my own because she said no insurer would provide coverage because of the roof condition (approximately 12-15 years old on a 30-year shingle) and the existence of PEX plumbing. It was clear she was either new or didn’t know what she was talking about, because PEX is the current standard for homebuilders; and based on her feedback on the roof, I ended up getting my roof certified with the help of my realtor, which I didn’t even need when it came down to finding an insurer.My experience with Taylor Kelly was sufficient in terms of closing on time. However, I had to take my own action to coordinate with all parties involved (insurance agent, title, realtor, and VU) a week before the closing date to ensure no one dropped the proverbial ball – something I shouldn’t have to do giving VU my business as a busy member of the armed forces. An example of the need to coordinate was an email from Taylor Kelly to me and my realtor asking if it was me or the seller responsible for the pest inspection when it was something clearly outlined in the contract already provided to her. Additionally, on the day of closing I received an email from Taylor Dey congratulating me on the closing and saying, “soon you will get a short-and-sweet survey via email. It’s only a few questions and directly reflects what you thought of your loan officer and myself throughout the process. It helps me a great deal if you give a 10/10 for both questions.” I found this to be highly unprofessional and borderline unethical, and I recommend that VU provides Taylor some much needed interpersonal and professional skills in the workplace.It would also be a good idea to assign buyers a local loan officer to work with in person, if workforce allocation allows. This would allow a more personal approach and improved coordination on the part of VU.To conclude, I felt like my experience was sufficient as it allowed me to close on my first home with no major problems and on schedule. The professionalism, transparency, coordination, and interpersonal skills employed has some room for improvement. All VU contacts were professional and courteous when communicating. In retrospect, the experience felt too “corporatized” in such a way that it seems VU is more interested in marketing to and obtaining business from members of the armed forces while putting forward the bare minimum.

Response from Veterans United

Thank you for this feedback Timothy. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future as we understand the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.

5 out of 5 Stars
Would Recommend

My wife and I were and still are very pleased with our experience working with Veterans United. Everyone that we came in contact with were very knowledgeable and helpful.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

The team was awesome and I would definitely choose them again for any future business needs, Thank you!

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend
headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
Would Recommend
headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend
headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

5 out of 5 Stars
Would Recommend
headshot image of Brandon Erwin

Loan Officer: Brandon Erwin

NMLS# 2070329

More Reviews

See all 424,443 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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