Good experience at the beginning of the process. Little slow on the loan coordination and closing process. Need little clean instruction on the To-Do list.
Aaron was a Top Notch Loan Officer who took the time to make sure I understood the loan process and how it would progress . He checked in and answered any questions and reassured me when I became anxious. This is my second time using the VUHL Service and again I'm blown away by the ease in which I was able to complete my loan from initiation to CTC. I have already passed Aaron's name onto my sister for when she's ready to buy her 1st home. Aaron, THANK YOU SO MUCH FOR MAKING OUR DREAM COME TRUE! -Allison Williams
Agent Mike Smith & Team are excellent at their jobs. Not only are they efficient , but patient with their clients. I was blessed to work with such a through team !
The VU team was thorough, efficient, courteous, and timely with all my questions and concerns. The VU phone app worked pretty well, which was a nice surprise. Alyssa Aylor was superb as she helped guide me through the process, answering my questions that I had throughout the entire loan process. Five stars for her and her team.Hoo WooCheers
This is a great company to work with and I would highly recommend to others.
The process with Veteran's united was a great experience from beginning to end. I could not have been happier with the process that Amanda, Michael, Chris, and the rest of the team worked with us to get the loan completed. As the VA loan process is stringent, I did have some issues with verification of my service, as I have been out of the military for over 30 years, but Amanda and her team helped me navigate the hoops, and the process went smoothly after that. My only issue was the short window of time from loan approval to the closing, which put the seller in a bind for moving time, and led to some concerns on the day of closing that they would not be out of the house, but it worked in our favor.Thank you to Amanda and the team for all the work put into the process, I was very impressed with the level of service, the communication, and the ease of uploading documents into the system for review and approval.
Hands down working with Veterans United was the best decision I could have made. The entire process was easy and headache free. I would gladly recommend these services to friends and family.
I recommend them to any veteran. When I got to my closing, I did not have as much paperwork to fill out because of the great team I had with Veterans United.
Absolutely recommend. I was walked through the whole process. Very straight, no nonsense and the processed was streamlined.
Veterans United Home Loans deserves ten stars for their outstanding service and genuine commitment to veterans and their families. From start to finish, the process was smooth, transparent, and surprisingly stress-free. Every team member I interacted with was knowledgeable, responsive, and truly cared about helping me succeed—not just getting the loan done.
They walked me through every step with clarity and patience, making sure I understood my options and felt confident in my decisions. Their online platform is intuitive and made uploading documents and tracking progress easy. But what really stood out was the personalized touch—they treated me like more than just another borrower.
If you're a veteran or military family member looking for a loan company that respects your service and values your time, Veterans United is the one to trust. I recommend them wholeheartedly.
Daren and his team were amazing! They made home buying a smooth and easy process and they were always there to answer any and every question we had.
Veterans United made the home buying process a lot easier for me. Great communication and assistance along the way.
My overall experience was NOT great! Although buying a home is overwhelming but it wasn’t just overwhelming it has been very discouraging as well as just disrespectful from certain team members. The lack of communication from Chris who was our loan officer NO ONE was able to get a hold of him and when we did which was all of five/seven times it was mostly due to calling supervisors and even still his attitude towards everything was disappointing. Kathy was the one handling EVERYTHING and with that there were times where she could NOT legally disclose anything which where Christopher was supposed to come in at! Underwriting was nick picking at EVERYTHING! We were supposed to close 06/30 and although there were things that needed to be addressed on our end , we would send over one thing they pop up with another which prolonged closing 47!!!!!!! Days to be exact and we were homeless with a baby and there was NO compassion for that! Insane! Overall, Kathy deserves a raise and so does Brock they were amazing! It has been stressful for us all, yes ! And to both Jason and shanelo, thank you!!!!!
Response from Veterans United
Hi Julie,
I’m really sorry to hear how tough this experience was. Buying a home is already stressful enough, and it’s unacceptable that you felt dismissed, discouraged, and left without clear communication—especially during a time when you were in such a vulnerable spot. That’s not how things should go, and I want you to know your feedback is being taken seriously.
It sounds like there were some major breakdowns along the way, and I can’t imagine how hard those 47 days must have felt—especially being in limbo with a baby and no home. I’m glad to hear Kathy, Brock, Jason, and Shanelo were bright spots in the process, and I’ll make sure your kind words get back to them. That said, it shouldn’t take heroics to get through closing.
I’d really appreciate my team having the chance to look into this further so we can understand what went wrong and make sure it’s addressed internally. Please don’t hesitate to reach out to me directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but we’re always checking messages.
I highly recommend Veteran United and would definitely use them again if we decide to move. Not sure because they helped us get into such a beautiful home!
