This was by far, the simplest transaction to complete!! Greatly appreciated the process and inquiries from Ms Holly Ragan and Daniel Roberts.
Jacob would never answer the phone. Seth was playing the blame game. The underwriters are slow and ridiculous. Me and my agent found them to be a constant headache. I was able to talk with Seth’s supervisor as he told me he was the manager and I could not go above him.
Veterans United simplfied the process of financing a new home. From the pre-approval through closing, they answered any questions and recommended a fantastic real estate agent.
As a vet, I could use any organization to provide me with my VA loan but I've chosen veteran's united for 4 house loans over the years. I will use noone else. Professional, caring, and extremely competent are words I would use to describe the team.
This was our second experience buying a home with the help of Veterans United and the second time we were blown away with amazing customer service! Every one involved was extremely knowledgable and professional. If we had questions, they had answers! If there were any issues or errors from our side of things, the Veterans United team found them and made things right and then notified us with every single update/change. If we ever move again, you can bet it will be our third time using Veterans United!
Nick was great to work with. This is my 2nd home purchase through VU and I will not go anywhere else.
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Daniel Lowes was really helpful. This is my third house and I have used him every time.
My experience with Veterans United Home Loans was awesome, painless and educational. The team at Veterans United understands the customer's needs and goals, basically the mission at hand. They listen and take the information needed to achieve the goal by relationship building. I would truly recommend them, because they are committed to excellence!
Outstanding
There was zero guidance on the closing process. As soon as an offer was made all urgency left the team because they knew we would finance with VU. Zero follow up on payment schedules other than pawning our mortgage payment to another company. Avoid VU and save the headache.
Response from Veterans United
Hey Gabriel,
I’m really sorry to hear that you felt on your own once your offer was accepted. You deserved clear guidance through closing and better follow up around what to expect with your payments, and I hate that it felt like things lost momentum right when you needed more support. we’d really like the chance to learn more about what happened and talk through your concerns. If you’re open to it, please reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
I am appreciative of The Veterans United team. They made this the best experience ever! I have dreaded this process in the past, but they made this so easy for us. I am grateful for their hard work, so that my family could get moved in and will get to celebrate Christmas in our new house.
I have already told friends about y'all.
