The loan officer, Cory Peebles, did an outstanding job. He had all the answers, knew what was needed, knew everything was good from the start, and he drove the process right to the finish line with ease. I really appreciated his outstanding competence. I have dealt with others at Veterans United in the past, and Cory was by far the most competent I have dealt with.
Bryan was great and honest every step of the way. I really was worried, but Bryan was able calm us down and was with us every step of the way.
They worked with us and were always ready and answered whatever questions we had at honestly any time past working hours too! Great team made the experience easy and enjoyable!
From the beginning to the end, Veterans United helped us in the process of buying a new home. There was never a disconnection with Veterans United because they were always on top of the process. We appreciate their integrity, commitment, professionalism and great communication. Dan Hopkins and his TEAM ROCK! We are very happy with deciding to go with Veterans United when we were looking to buy a home. We would recommend others to our Team at VETERANS UNITED. THANK YOU VETERANS UNITED FOR EVERYTHING YOU DID FOR US. WE LOVE OUR NEW HOME. IF IT WASN'T FOR YOU THIS COULD NOT HAVE HAPPENED. WHAT A BLESSING!
Justin did a great job for us. When we had a few problems he helped us get through it. A great job. Thank you Justin
Everything went great up until the final closing estimate. Not to many single mom's are fortunate to have approx $20,000 extra for closing costs. So it was a shocker from estimate to final.
We were extremely satisfied with all that occurred this last month leading up to our closing. All questions and issues we had were quickly addressed and solved even after hours. All persons we dealt with were extremely friendly and helpful.
Overall very helpful staff. Casey and Markita were very helpful throughout the process as a first time buyer. Communication was great regarding issues that arose throughout the process. Would highly consider both of them for any future endeavors
Mike Smith and his team stayed on topic from start to finish with daily and some times hourly updates. It was truly amazing to be a part of this process and watch the team address obstacles and overcome them. I closed on time, Mike and Lora were great at keeping everyone focused, informed and on task including me. I thank the entire team for navigating a complex task with many moving parts and keeping everything on track.
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I would absolutely recommend Ross Pierson! Everything else was a hassle.
Response from Veterans United
Hi Jacob,
Thank you for calling out Ross Pierson, I’m really glad to hear he made a positive impact on your experience. That said, I’m sorry the rest of the process felt like a hassle. Buying a home should feel supported from start to finish, and it’s clear we didn’t deliver that consistency here.
I’d like the chance to better understand where things broke down and how we can improve. If you’re open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can usually follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United Home Loans is an amazing company to assist Veterans like myself in this home buying process. My husband and I have been told that we will not be in a position to purchase a home for a long time by several other home loan programs. We were so discouraged and thought that we will have to rent homes forever. The first time I had contact with Shannon in the Lighthouse Program, I felt a sense of support immediately. Shannon was able to assist us in creating a plan over a 12 month period to move us towards home ownership. Once we were in a position to qualify for a loan, Shannon immediately connected us to a local office to start the process of buying a home. We were able to secure a preapproval in about 2 weeks. Rebekah Emerick was able to assist us in purchasing our first home in about a 60 day time period. The process was surprising painless, and I know that it was all because Rebekah and her team worked extremely hard to make our dreams come true. The Hunt family would like to say THANK YOU to the Veterans United Home Loans team in Savannah, Georgia for helping us achieve the American dream of home ownership.
Jake Force and his team were absolutely amazing. I will use Jake and Veterans United from here on out.
Wonderful to work with the crew. Thank you for everything you do.
Exceptional service, Incredibly knowledgeable and kind. Will always recommend Veterans United.
As a first time homebuyer in this manner, I had many questions that Zach eagerly and thoroughly answered in a very timely manner. He guided us through the seemless process from start to finish with just the right amount of communication. I'd definetly use him again!
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Excellent experience start to finish! Bill and his team, as well as our realtor, Jenn, were fantastic!
The app is very user-friendly and made it simple to stay organized during the mortgage process. But what really stood out was the people at Veterans United—their support and responsiveness made all the difference. Thank you so much!
I have zero complaints. Rich specifically was an invaluable asset to purchasing this home but the team as a whole really made it feel like I had people on my side. Very happy with my experience.
Collin and Kristine were very easy to work with cannot say enough good things about them.
Absolutely loved my team! They were amazing and if/ I buy another house I’d choose them over and over again hands down love them
