This was the most seamless, hassle-free experience we've had purchasing a home. From beginning to end all of the team members were quick to provide guidance, respond to any questions or concerns without delay. It' hard to believe from beginning to end, finding a home to closing took 30 days! It was too easy. I'd recommend Veterans United to anyone looking to purchase a home. 10 stars.
To the whole Veterans United Team, thank you so much for being the rockstars that you are! Even during my families loss of my father, y’all sent the best card for showing your support. This whole journey has been magical and I’m overwhelmed with joy. Thank you all so much, from the bottom of my heart.
I am a first time home buyer and Veterans United has been the best! They are always there to answer any questions and make the home buying process go very smoothly. THANK YOU VETERANS UNITED FOR MAKING MY HOME BUYING DREAM COME TRUE!
I really appreciated all the work done on my behalf. Thanks again to Dane and his team for an outstanding work. I really Love Dane’s family! I LOVE my new home. Thanks Veterans United for a wonderful service to our Veterans!!!
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This was my second time using VU, and it won’t be my last. Love the VU team and the experience is always pleasurable!
As a first time homebuyer in an intimidating market, I was anxious about the process. Luckily I chose Veterans United, who made the entire process painless and transparent. Their service is exceptional and reflects an excellent culture centered on taking care of the homebuyer. I will recommend Veterans United at every opportunity. Thank you so much for all that you do!
Scott and the team were incredible from start to finish. Responsive and involved through every step of the process, ensuring we never went the way alone or uninformed. Made this process worthwhile and easy. I’d like to thank Scott and his team for making us feel like a priority amidst their own busy schedules. Anyone seeking to buy a home needs to pray for a Scott and his team or one like them.
Veterans United hires agents that make their customers feel special and honorary. While the tedious loan process was not easy, agents walked young us homebuyers through every step.
Wonderful, professional, and very pleasant experience as a veteran with PTSD .. Kayla,Julia and her team were very hands-on, personable, and made sure i was taken care of at EVERY step of the purchase of my 1st home! (: Smooth process
Thank you all so much.
-Ashlei
Daniel was our loan officer from a previous home so he knew us. Though things had changed a bit since our last purchase Daniel and his team was ready to explain every detail and explain any hiccups that came up. The up front “we’ll take the point” on this home purchase was a welcome relief. The ease of contact with each member even at times after working hours was unbelievable. Using any other lender would never enter our minds again. We thank everyone on the team.
Underwriting was a nightmare for a couple with credit scores > 800. A paid of house, minimal debt and great income. I was asked to redo numerous things and to provide details of my life for over 7 years ago including divorce papers from a previous marriage. I have purchased homes before without all of this scrutiny
Closing was beyond ridiculous. I told them there was not resources in northern maine like mobile notifies or over night mail. We had to resign twice despite going to the title company and signing where they said to sign. We almost lost the sale due to delays and everyone becoming so frustrated
I chose your company because you supposedly serve veterans. My husband is fully disabled from a traumatic head injury and suffers from memory loss, anxiety and PTSD. I spoke with Matt at the initiation and explained this to him. On top of that, I was in Washington state and Gary was in Maine. I was not able to help him or buffer him completely. I was reassured that you were accustomed to working with similar situations and that it would be fairly stress free. This could not have been further from the truth. You should not advertise that you are there for the veterans. It is only a marketing ploy and not ethical to prey on this population that have served our country.
I have learned that in the state of Washington only the deed of trust has to be wet signed. I begged for the use of docusign to no avail. That alone would have reduced the stress of closing. There is so many smaller issues.
Response from Veterans United
Gary,
Heard. I want you to know a member of Client Advocate is available to help. If you'd like another set of eyes and ears on this, we’re here to learn from your experience and hopefully restore a little trust if we can. We hope to hear back from you. Thank you for writing.
Sincerely,
Kendra, Client Relations
As naive first time buyers, mistakes were made but VU went above and beyond to walk us through the process, and coordinate with seller’s to close within 30 days! Thanks to VU, we are first time homeowners in our 30’s!
Outstanding, wonderful, great, fantastic.. and more. The way I explained it to a veteran friend is... "If you are looking for a mortgage and/or thinking about buying a house and aren't working with Veterans United, you are working with the wrong company. I worked with you all the way from bad credit to repairing my credit to pre-qualifying to qualifying to moving into the house of our dreams. Job well done to Rett, Brandon, Paige and the whole Veterans United team!!!
Slapping hi-5's to my Dream Team at Veterans United: John Mowrey, Blair Thall, and Kelsey Jasenowski (and anyone else at VU who worked on my behalf)!!! I literally came to know about VU through casual conversation with my sales lady when buying a vehicle back in the summer. Called the VU rep she gave me and that person wasn't available, but since I had John on the phone I proceeded to work with him. The rest is better than history... it was a divine connection! THANK YOU, JOHN (and everyone)! 😁
Loved working with this company. I had a fantastic experience all around. Everything was smooth quick and up front. Would recommend veterans United to anyone buying a home
Just had an amazing experience with dealing with the va home loan. Kris, annie and dan were fantastic.
