It was a experience that I needed for sure! I am so glad you guys were patient and determined to get this process completed.
We appreciate our team for everything they did to help us get into our home the motivation and encouragement of this team made it all possible never gave up on us at times when I got discouraged but together we made it possible thank you guy special thanks to Miguel and his team you did great guys thank you from us to you Mr & Mrs Alice Solano ❤
Thankyou for your help and experience. I couldn't have done it alone
Really glad I went with Veterans United!
My whole team was phenomenal. Honestly the process almost felt too easy. I didn't have to worry about a thing. They also went out of their way to send personalized gifts for me and my doggos. 11/10 would recommend.
This is my first home. Everything went well and very smooth. VU was ready to close 1 week ahead of agreed closing date.
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I would recommend Veterans United to anyone!
The VU team really do a good job. I believe they work really hard to ensure Veterans are taken care of.
Phone calls are better than texts in time sensitive situations. Other than that it was mostly smooth sailing.
I couldn't be happier with how easy this was. After the horror stories I've heard, I couldn't be happier than I to be a Vet.
Working with Veterans United Home Loans was a wonderful experience.
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Veterans United service is outstanding, my mortgage process was smooth from the beginning to the end. Travis and Jens walked me through every step needed to complete the loan. I appreciate you guys 😊
Just love the whole concept of one stop shopping.
The proccess was very quiet. Little to no responses from loan team. I used the realtor veterans united recommended and the realtor did the bare minimum for her job. My loan got pushed back 5 days. I had to keep asking my team whats going on because i wasnt being kept up to date with anything. I will no longer use veterans united for anything. I would not recommend.
Response from Veterans United
Hi Patrick,
We appreciate the chance to hear from you and understand that the communication may not have exceeded expectations. We also appreciate the recent opportunity we had to discuss this situation with you further. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. By providing direct contact information for all of our Loan Coordinators, we go to great lengths to ensure you'll have an easy time reaching out for assistance. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any time you felt in the dark during your process. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
