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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,505

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 439,505 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Everything was great my team kept me informed start to finish

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend
headshot image of Heather Damer

Production Manager: Heather Damer

NMLS# 12449

5 out of 5 Stars
Would Recommend
headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend
headshot image of Cal Thompson

Loan Officer: Cal Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend
Photo submission from Rhonda M.

I found the home buying experience with Veterans United to be very simple. When I had questions they were answered immediately. The market for the home that I purchased was very competitive and required prompt action to make it happen. They were right here every step of the way. I also found their interest rates to be competitive.

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

2.5 out of 5 Stars

Tony did not make the home assumption easy. The emails were unprofessional and he didn’t address my questions unless I pushed for phone conversations which were difficult because of time difference. I would never recommend VU due to my experience.

Response from Veterans United

Hi Jessica,

I’m really sorry to hear this was your experience—especially during something as detailed and time-sensitive as a home loan assumption. You should have felt supported every step of the way, and I hate that communication left you feeling like you had to chase down answers.

I understand how frustrating it is when emails feel unprofessional or your concerns go unanswered unless you push. Add in the time zone difference, and that only makes things harder. This isn’t the level of service we aim for, and I appreciate you sharing what you went through.

If you're open to talking more, I’d like to make sure your feedback is reviewed and shared with the right team. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.

4.5 out of 5 Stars
Would Recommend

This was our 2nd time using Veterans united and both times everything was so fast and smooth.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

The VA app was great. So easy to check the to do list and submit the required information. Reviewing all the documents was also much more convenient with the app. The team was great to work with. Any of our questions or concerns were handled quickly. We are very satisfied with the process and how quickly we were able to get the loan and have the closing.

headshot image of Nicole Donnelly

Loan Officer: Nicole Donnelly

NMLS# 2150720

5 out of 5 Stars
Would Recommend

Our experience was easy and stress free from start to finish. We 100% recommend working with Veterans United.

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend
headshot image of Bennett Patton

Loan Officer: Bennett Patton

NMLS# 2366517

5 out of 5 Stars
Would Recommend
headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

I'll just make this short you could not ask for a better team of professionals to work with.

headshot image of Bill Stoldt

Loan Officer: Bill Stoldt

NMLS# 1960610

5 out of 5 Stars
Would Recommend
headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
Would Recommend
Photo submission from Branden S.

Those concerned about the time frames of a VA loan need not to worry. I know experiences may vary, but my entire process; from getting my pre-approval was 35 days. That is including things that were out of Veterans United's control. Otherwise the timeframes could have possibly been even less. Thank you again Chrystal Franks, her team, and Veterans United.

headshot image of Chrystal Franks

Loan Officer: Chrystal Franks

NMLS# 1661479

5 out of 5 Stars
Would Recommend

Very professional and welcoming agancy. The process was explained step by step. We were provided updates and valuable information that could assist with lending needs.

headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

3.5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Awesome experience made my first time buying great! Broke everything down simple for me to understand and worked with me on everything!

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

Thank you for a great and smooth home buying experience. I felt very informed and the team helped me understand all the fine details of the process. This truly was an enjoyable experience.

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Would Recommend
headshot image of Randal Manning

Loan Officer: Randal Manning

NMLS# 2523852

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5 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

There were a couple of last minute transcript and paperwork request that I had to take off during my work day to get done in time. These could have been addressed earlier. I notified everyone involved that I work out of town when this process started. I had to have my laptop shipped overnight to me because I was in another state. That was not cheap. But we got it done. I just wanted to note this is all. Otherwise everything was good to go!

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars
Would Recommend

These folks are fantastic!!!

headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend
Photo submission from Thomas L.

I just want to personally thank my whole team for getting me through this process and helping me achieve a better life. I will forever be grateful to everyone involved.

headshot image of Brad Cone

Loan Officer: Brad Cone

NMLS# 836930

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

The pre approval process and the final closing was very easy, with no stress.

headshot image of Kelly Tolster

Branch Manager: Kelly Tolster

NMLS# 420363

4 out of 5 Stars
Would Recommend
headshot image of Matthew Gandlmayr

Loan Officer: Matthew Gandlmayr

NMLS# 2486642

5 out of 5 Stars
Would Recommend
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

More Reviews

See all 439,505 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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