Justin Griffith and his whole team made this experience amazing and super non stressful. The most helpful crew. We felt like friends more than clients or customers.
Very open, clear, and timely communications. At all times, felt I was in very capable hands and helped make the process go as smooth as possible.
I honestly don't think we would have been able to purchase our house without Veterans United. It was an easy process. Everything was so easy! They keep you informed the whole process. They take the time to explain everything to you. It was an amazing experience! We did not have an issue with anything. I would highly recommend to everyone that is looking into a VA loan.
Extremely helpful!! My loan officer and associates were always right to provide guidance and suggestions.
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Sam Yoo and and Landon were absolutely amazing! My realtor actually said he Sam actually helped him out a LOT. I’d absolutely recommend this team
My Veterans United team was very professional and thoroughly answered any questions we had. I never felt out of control or surprised during the process because of my team kept me updated and the website was easy to use. I highly recommend to anyone!
The process was painless and not much stressful.
08/29/2025 at 10:00 AM the title agency called me and stated the loan had closed and funds had been dispersed. At around 4:00 PM I received a text from my realtor who had been paid stating the loan had nots been funded. We had already moved in the house by that time. I call VA Home Loans and Dika said the loan had not been funded. This all took place over Labor Day and on Tuesday AM I called Priority title and the loan had been funded and they paid all parties. This caused my wife and I a lot of worry and stress. I have been in real state investing along time and any loan officer that makes a mistake needs to own it not place blame. Fill free to call me at 352-875-7563 Sincerely Stephen Lawrence
Response from Veterans United
Hi Stephen,
I’m really sorry for the stress and confusion you and your wife experienced around the timing of your loan funding. I know how unsettling it must have felt to be moved in but unsure if everything had closed properly. That’s not the kind of worry I ever want our borrowers to go through, especially during such an important moment.
Clear communication is something we take seriously, and I’m sorry this situation left you feeling otherwise. I’d like the chance to connect with you directly and learn more so we can address your concerns. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if a message comes in after hours.
After adjusting to how buying a house has changed from my last time, I found the whole process to be simple and stress-free.
Great
Veterans United Home treated me with respect and professionalism. Their process is very easy, I was able to submit any forms needed within minutes.
I truly enjoyed working with Alan David. He made the home buying process much easier and less stressful. He always answered my questions quickly no matter how silly they may have seemed and always put my mind at rest if there was anything that I was anxious about. I love Veteran's United's portal which was easy to navigate and would show anything that we needed to do on our part and walked us through each step of the home buying process. We used them for our 1st home and now our 2nd home loan.
Very organized and efficient with the whole process.
The entire team we worked with was great!
