Answered all questions , not being rushing and could ask any questions
I would highly recommend Veterans United thank you all
I would definitely recommend Veterans United to all of my Veteran friends. Everyone on their team was friendly and helpful. No matter what hiccup came up they found a way to work through it.
Jared was very helpful as my loan officer; however, Jamie Ponder, my loan coordinator, was an absolute mess. She refused to answer phone calls, never called back, barely responded to emails, and couldn’t keep promises she made. Also prepare to be under a fine tooth comb for at least a month while they’re scrutinize every aspect of your life 3 times before you can get approved for the loan.
Response from Veterans United
Sadie,
Thanks so much for your feedback. I'm really sorry about the staggered communication with your loan team. Time is of the essence during the homebuying journey for sure. I completely understand how stressful it feels not getting the answers you need when you need them. Please know we’re here to listen and learn more when your experience is less than exceptional. Our Client Advocate team is available if you'd like to talk with us further. Your feedback helps us find new ways to improve the Veteran's homebuying experience when we come up short during yours.
Thank you for letting us serve you just the same.
Sincerely,
Kendra, Client Relations
I was amazed by this team. Brie and Connor in particular. Their teamwork was phenomenal. I loved being able to communicate with them via text messaging, that made things so easy for me; Technology in general made this whole process easier.
To give this praise context, I have to share some experiences during my loan process not with Veteran's United. I was in contact with multiple other loan agencies. One agency, the representative repeatedly kept trying to convince me that I could trust them. (That just signaled red flags and pushed me to trust them less). Another agency became too pushy and demanding, with both myself and my realtor, which felt extremely unprofessional.
One example of the teamwork demonstrated by this team, there was paperwork that needed to be reviewed and/or signed, Connor initiated contact with me to take care of this, unbeknownst to me at the time, Brie was currently out of the office and normally would have been the team member taking care of this. It wasn't until some time, days?, later that Brie was apologizing for being away from the office and checking on this particular document to review, which because of said above, we already resolved.
Thank you all so much
Veterans United helped keep the entire process organized. I always knew exactly what they needed from me for the loan application.
Highly recommend this whole group of individuals. Always courteous, answer questions in a very positive manner. I would definitely use Veterans United again.
This is an outstanding organization! From start to finish they were there to help in any way and I never felt like I had to do something on my own. Knowledgeable and helpful! They came highly recommended by a family member that had just completed a home purchase and they did not disappoint!
The whole team made this stressful process easy from beginning to end.
Quick, Easy, Efficient. Very pleased with the whole process. Talked me through everything. Saved me a bunch of money. Couldn't be happier.
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Shan Shauffler Helped me so much! I appreciate everything he has done for me, and he made the process smooth as possible. Great team to work with from the start!
Will be using VU again in the future.
