I never had any issues if i needed them they called, if i had questions they awnsered, if i was confused they would explain. Loved dealing with them would 100% recommend
My wife and I worked with Veterans United to purchase our first home and really can't say enough good things about it. They are knowledgeable, personable, patient, and incredibly generous with their time. They answered every question and explained every form and every part of the process clearly and thoroughly. Buying a home is challenging, but working with Veterans United made it as painless and straightforward as possible. We highly recommend them!
Amazing team and experience through the entire process.
Second time using VU and as usual it didn't disappoint.
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I like being able to send documents with the app and review everything going out.
Service was good, I do not agree with the 5k application fee. I was under the impression that the VA loan was to help veterans, not bene them over the barrel adding 5k to their loan. If I had a chance, I would seek another lender and put 5k toward my house, not to a lender who’s intentions are not clear.
Response from Veterans United
Hey Brett,
I really appreciate you sharing this feedback. I can understand how frustrating it must have felt to see the VA funding fee added to your loan amount, especially when the program is meant to help veterans become homeowners. It’s a common point of confusion, and you’re not alone in feeling that way.
The funding fee is actually a charge required by the Department of Veterans Affairs, not by Veterans United. It’s collected by the VA to help keep the benefit available for future generations of service members and veterans. We know it can still be a tough cost to see, and we always want to make sure it’s clearly explained early in the process.
We appreciate your feedback and the chance to improve how we communicate these details. If you’d like to talk through how the VA funding fee applies to your specific loan, my Client Advocate team would be glad to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Veterans United Home Loans was absolutely the best decision I have made. The team I worked with was phenomenal and always more than accommodating to my requests and strange work hours. They were there to reassure me at all time when the daunting reality of home buying got the best of me occasionally. Always timely and always a pleasure to talk to. Every person that worked with me was very friendly, compassionate, and positive. I could tell they were hard workers and had a love for what they do.
It was really simple, just have all your information ready and it’s a snap.
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Made the home buying process a lot easier and closing a lot quicker
Everything was flawless. I never had a hiccup I couldn't talk to them about, or they weren't able to answer. I felt like my needs were met and they gave me all the information and time I could have asked for!
Excellent, prompt and professional service.
Veterans United kept me informed through the whole loan approval process.
Phenomenal service phenomenal team!!!
Both Cal, Megan, Ellen, and the rest of the Veterans United team were exceptional! So amazing and rewarding working with all of them. Very professional, friendly, helpful, fast and effective replies and communications. Very well prepared and professionally setup process for purchasing a home! 1000 (One Thousand!) Score of it went up higher!Thank you all very much, and wishing you all continued success!Sincerely,Jesimiel Millar
It was extremely amazing, gratifying, and I’m deeply humbled to have work with Justin and Jenny. They made everything as smooth as possible, and if there were hurdles, I needed to jump. They definitely assisted me over those hurdles.
