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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

441,136

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 441,136 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

The entire team guided me step by step to the finish line and they all are extremely patient. They showed passion for my concerns and kept me calm when I was feeling overwhelmed.

headshot image of Seth Bush

Loan Officer: Seth Bush

NMLS# 1880849

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

This was the decision I could have made from the beginning of the process to the end every phone call every question was returned and answered my va team was awesome thanks Andy moe and Erin you guys were awesome

headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend
headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars
Would Recommend
Photo submission from Andrew A.

Highly impressed throughout my entire loan process. The most competitive interest rate that I could find, and probably the best service I could ask for. The team that worked on my loan handled everything in a timely manner, and ensured all issues that arose were handled efficiently and promptly.

headshot image of Brendan Wilson

Loan Officer: Brendan Wilson

NMLS# 362532

5 out of 5 Stars
Would Recommend

ABSOLUTELY TOP-TIER — WORLD-CLASS EXPERIENCE
VETERANS UNITED HOME LOANS IS IN A LEAGUE OF ITS OWN
TRUSTWORTHY • MILITARY FRIENDLY • UNMATCHED IN SERVICEWords can’t fully capture the experience my family and I had with Veterans United Home Loans — it was nothing short of world-class from beginning to end. As an active-duty service member who has relocated and purchased homes across the country, I can confidently say this was the most exceptional experience I’ve ever had with any company, in any industry.From the first call to closing day, every member of the Veterans United team demonstrated unparalleled professionalism, deep military understanding, and genuine care. My loan officer, Juliana Eckles, went above and beyond — not just with the loan process, but in how they treated us as people.In the middle of our homebuying journey, our family tragically lost our beloved dog — a loyal companion who had been with us through multiple PCS moves and deployments. It was a deeply emotional time, and honestly, it could have derailed the entire process.But the team at Veterans United showed up in a way I’ll never forget. They paused, checked on us not as clients but as a grieving military family, and ensured everything moved forward without adding a single ounce of stress to our lives. They sent messages of support, gave us space to breathe, and handled the details with care. That level of empathy and humanity is something you simply don’t find often — especially in business.Veterans United isn’t just a mortgage company — it’s a team of mission-driven professionals who treat veterans and military families like their own. They understand our lives, our challenges, and what it means to serve. They’ve set the standard for how service members should be treated in every industry.If you are a veteran or active-duty member looking to buy a home, do not look anywhere else. Veterans United is the best of the best — globally, unquestionably, and without equal. They didn’t just help us buy a house — they helped us feel at home, even before we moved in.— Shoe Crew (Dave + Chelsea Shoebottom)

headshot image of Juliana Eckles

Loan Officer: Juliana Eckles

NMLS# 1126762

5 out of 5 Stars
Would Recommend
headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

4 out of 5 Stars
Would Recommend
headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend
headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

4.5 out of 5 Stars
Would Recommend
headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend

Veterans United came through with flying colors when other banks were nitpicking small stuff that was not truly relevant. I appreciate the gifts and will put them to good use. The through was used on the flight to West Virginia during a sleepless night in the airport floor, so thank you for that warmth provided there. Thanks for your support to get things done in a timely manner as well. Good group of hard-working people. Much appreciated by my wife and myself.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend
headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend

Very smooth process and the Veteran’s United team was very accessible and accommodating!

headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars
Would Recommend
Photo submission from Larry B.

Fantastic company to enjoy the process of buying a home with. Sam Yoo and Ryan Bogart are very personable and understand the stress of buying and its process. Day or night, early or late, they were there to answer even the stupidest questions. Very, very happy with Sam and Ryan, and after several attempts (over 14 months) to buy a home with failure, they stuck with me. Finally.....success. Thank you

headshot image of Sam Yoo

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend
headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend

Service is great and timely

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

As first time home buyers, the entire VU team made the entire process very easy, and they were always available to answer all of our questions. Finally, we received the most thoughtful congratulations package from them after closing was finished! 10/10 would recommend!

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend
headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend

The entire mortgage process was simple and straightforward. They provided excellent support and transparency so that I knew what was going on during every step, from pre-approval to closing.

headshot image of Jerry Simons

Loan Officer: Jerry Simons

NMLS# 1378656

2.5 out of 5 Stars
Would Recommend

Unfortunately the purpose of my refinance was to repair problems in my home. I had to make the repairs prior to closing and only was able to do so because my son loaned me money. I was told things then told something different several times. Communication could have been better.

Response from Veterans United

Hey Craig,

I'm really sorry to hear how difficult this refinance ended up being for you. I can only imagine how stressful it must’ve felt to need those home repairs done right away—and then be told they had to be completed before closing. Having to lean on your son to make that happen speaks volumes about the pressure you were under, and it’s not something we take lightly.

It sounds like the communication throughout the process was inconsistent at best, and that’s on us. You deserved clearer guidance and fewer surprises, especially when it came to something as important as your home and your finances.

If you’re open to it, our Client Advocate team would really appreciate the opportunity to learn more about what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.

4.5 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

4 out of 5 Stars
Would Recommend
headshot image of Alex Brayfield

Loan Officer: Alex Brayfield

NMLS# 2682627

5 out of 5 Stars
Would Recommend
headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

5 out of 5 Stars
Would Recommend
Photo submission from Priscilla T.

It was extremely easy to apply and hardly any work on my end had to be done. I was very stress-free and pleased at how fast emails were responded to and at how easy it was as a first-time home buyer. You hear horror stories from friends and family, and this was way beyond great!

headshot image of Will McCullah

Loan Officer: Will McCullah

NMLS# 42406

5 out of 5 Stars
Would Recommend

I have told a few friends already and will tell more as I come across them this is a good team

headshot image of Mike Dapkus

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend
headshot image of Kevin Schawo

Loan Officer: Kevin Schawo

NMLS# 1965904

5 out of 5 Stars
Would Recommend
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

More Reviews

See all 441,136 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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