Adam and Levi did an amazing job! I would recommend them to others and even recommend my own mother, who is currently going through the process of getting her own home too.
The process of getting a loan was amazing all my questions were answered. The staff is very knowledgeable, and professional at all times.
Went well last time. Critical process failures this time, but they ultimately stood by their work and made it right. In some ways this is more telling. Every organization has hiccups, not every organization has integrity.
Response from Veterans United
Hi Stephen,
Thank you for recognizing both the challenges and the resolution in your experience. I’m sorry for the hiccups along the way, but I’m glad to hear you felt we stood by our work and made things right. Your note about integrity means a lot, and it’s something we’re always striving to uphold. If you’d like to share more about where the process broke down, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.
We had such an incredible experience as first time home buyers with Veteran’s United! Our team was amazing and they helped us through every part of the entire process!
Awesome isn’t enough to explain Lance, his team, or anyone else at Veterans United! Everyone on the team were all on the same page, even down to the minute of big time decisions relating to closing. I had Lance close a loan for me getting into my first home 4 years ago and he knocked it out of the park so obviously the only team I could trust to land me into my family’s forever home was Lance and his crew. That’s exactly what they did and I can’t thank them enough or explain how great of a team they have. 10/10. 5/5 stars. If a 20% tip is what I could give them, I’d give them 110% because they give nothing less than that. I can’t speak higher of Lance and everyone on the team and I’d recommend Veterans United to anybody I know! I’ve used them before and if I need any assistance relating to my home in the future, I know exactly where to go.
Chance Mullins and the rest of the team did a great job. They addressed any concern that we had and made the process smooth and easy. Got a great deal and a great new home. Thank you Veterans United!
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Great experience! Everyone was so helpful!
To Mike and his team, it has been said that one of the reasons people don't write thank you notes more often (among other things) is that they don't feel they can find the right words to express their appreciation. I just don't know where to begin, but I guess I can start with a thank you. Thank you for all the hard work and dedication. We are beyond appreciative for your excellent professionalism involving the entire process of obtaining a mortgage on our new home. You made things go smoothly and eased my fears when I had doubts. I'll sure try to recommend my fellow vets who are shopping for homes. It has been a pleasure to work with such knowledgable and dedicated professionals. You guys rock! Sincerely, Subrina Persaud and Chris Figat.
This was our third time buying a home, and it was by far the best experience we've had. Andy and his team knocked it out of the park by quickly answering every question and easing our minds with every concern. They were relatable, always available, and very proactive. I wouldn't want to buy another home without them.
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Wonderful to work with and are with you every step of the way.
My 1st home buying experience was better than i expected it to be. I thought the process was going to be a headache but it wasn't. Brice & team (Alix & Robin) made this a seamless process. Thank you all for making this a great experience.
