Heidi and her team were very professional and responsive!
VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.
Our team was amazing. They answered our questions in depth and went over things as many times as we needed. This was our first time buying a home and the team was amazing.
Overall, great and i felt appreciated
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Was not the best interest rate that I could’ve gotten, but it was very good service and attention to detail when we got the ball rolling.
Veterans United made our first home buying experience as painless and streamlined as possible. We could not have navigated this process nearly as stress free or confidently without the help of Jared Wilmes and his team. Thank you so much!
I would 100% recommend the experience smooth and easy to understand/ complete tasks throughout the process. Being able to buy a property at 20 years old is a great accomplishment but would not have happened without Veterans United! The only negative I have to say is about a delayed closing our date was pushed back because there was a misunderstanding about my husbands arrival date to Hawaii, misunderstanding happen all the time and it is totally okay but I am unpleased with how it was handled. After being told that our closing date was being pushed back due to the mistake that was made by the veterans united team there was no accountability or empathy for the situation it put myself and my husband in, we ended up having to cancel and re schedule all utilities that were set up for the original closing date, we had to cancel our delivery’s to our new home that we’re scheduled to be delivered on the original closing date and we had to pay for more days in the hotel ($280) per night luckily it was only for 4 days which is not bad however the situation could have been a lot worse and the least we could have gotten was an apology.
To Mike and his team, it has been said that one of the reasons people don't write thank you notes more often (among other things) is that they don't feel they can find the right words to express their appreciation. I just don't know where to begin, but I guess I can start with a thank you. Thank you for all the hard work and dedication. We are beyond appreciative for your excellent professionalism involving the entire process of obtaining a mortgage on our new home. You made things go smoothly and eased my fears when I had doubts. I'll sure try to recommend my fellow vets who are shopping for homes. It has been a pleasure to work with such knowledgable and dedicated professionals. You guys rock! Sincerely, Subrina Persaud and Chris Figat.
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Working with Candy and her team has been such a wonderful experience. They are not only incredibly efficient but also genuinely personable, making the entire process feel much smoother. Despite our hectic schedule and the tight deadline to close within 30 days, they really went above and beyond to accommodate our needs. I truly appreciate their dedication and support during this time.
10/10 would recommend!!! Thank you Candy, Grace and Alyssa.
Could not believe how smooth and quickly this Veterans team executed our process. Phil and Wendy are great! Highly, highly recommend.
Ron and Deborah Kight
Wonderful to work with and are with you every step of the way.
Excellent attention to detail,from the the beginning of building my credit the team explained what I needed to do and guided me the whole way, Nov. of 2024 0. Zero credit score to closing on my home on August 15, 2025,, only draw back that wasn’t their fault the selling agent held my keys for a minute but finally got in my home at night,,no big problem I slept great and the next morning had my first cup of coffee in my own home.thanks Greg and Brittany first rate service all the way.
They were wonderful and went above and beyond to make everything go smooth and even when there was a problem they took the time to help fix and get the closing done. Best company I ever worked with. Highly recommend
