The process is allot for being a first-time buyer. Luke & Ashley and the team accomplished what I thought I would never be able to accomplish. It's greatly appreciated and thank you all again for all your hard work for my first home.
VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.
From the beginning of the search all the way to the closing, our whole team was there for all of our questions and cheering us on. We appreciate all the help, and being able to tap into all their knowledge. It made the whole process fluid. Buying a house is stressful and some things pop up, but you made it worth the while.
Veterans United made our dream come true!
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Nick and his team made my PCS process so much smoother with all the help they gave.
These guys kept me on schedule to close. They made the process as painless as possible. It wasn’t painless, but they stuck with me and kept everything moving forward . Awesome group of people
It was a long process due to the Rate and Market environment. But Katy Reeder and her team did an incredible job helping me through the last 3 years of searching. I cannot thank them enough. All my questions and concerns were always met with sincerity and professionalism.
To Mike and his team, it has been said that one of the reasons people don't write thank you notes more often (among other things) is that they don't feel they can find the right words to express their appreciation. I just don't know where to begin, but I guess I can start with a thank you. Thank you for all the hard work and dedication. We are beyond appreciative for your excellent professionalism involving the entire process of obtaining a mortgage on our new home. You made things go smoothly and eased my fears when I had doubts. I'll sure try to recommend my fellow vets who are shopping for homes. It has been a pleasure to work with such knowledgable and dedicated professionals. You guys rock! Sincerely, Subrina Persaud and Chris Figat.
It’s the worst experience of my life, I would rather go back and fight in Iraq.
Response from Veterans United
Hi David,
I’m so sorry to hear that your experience with us was this difficult. Buying a home should never leave you feeling overwhelmed or defeated, and I hate that this process caused you that kind of stress.
I’d really like my team to have the chance to talk with you directly and better understand what happened. We are here to listen and provide support, and you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if you contact us after hours.
I had a lot of questions and all were answered in a timely manner.
I have worked with VA United to purchase my last homes and they never disappoint. The process was very straight forward and everything was completed on time. We are very satisfied with VA United, would definitely work with them again and will highly recommend them!!! Exceptional Service!
Eric and Mason were great. This was the easiest process I have ever experienced
Excellent to work with, very knowledgeable and professional, paperwork was impeccable.
Guided me though every step!
Greatly appreciated Craig and Meghan highly
Recommend!!
Heidi and her team were very professional and responsive!
Wonderful to work with and are with you every step of the way.
Our team was amazing. They answered our questions in depth and went over things as many times as we needed. This was our first time buying a home and the team was amazing.
Overall, great and i felt appreciated
