Thank you so much for making this process efficient and easy to do. Love the online phone App, keeping everything organized and clear what is expected and needed all the way through the process.
I appreciate the effort everyone put in to help my with my first home buying experience it may have been a little stressful while working night shift and having to deal with things they needed from me during the day but this team did everything they could to help and alleviate a bit of that stress. Thank you all for your hard work and diligence in helping me purchase my first home I would definitely recommend them to anyone buying.
I met Chris Soloman one time months ago when I first started looking for a home. I told Chris I had never purchased a home and had zero knowledge of the process. Chris neglected to explain ANY of the process to me throughout the entirety of the loan.I spoke with Chris on the phone less than 30 mins combined the entire process. We did text and email usually consisting of requests for information.
We made contracts pinpointing dates of when we would close. Twice we had to extend these and I felt it was not of importance to Chris.My agent had the understanding that I had been "well informed" on the "numbers" prior to closing. I had no idea the amount of closing costs until a couple hours before signing. I was in class with a brand new job almost in a panic bc I wasn't sure of the amount of money I would need to close my loan with.Post signing, POST SIGNING, I was asked for verification of employment!?! I spent my farewell lunch with my class on the last day of school scrambling to get this info to him as it was "NEEDED ASAP" only to return to the campus, walk in the door and get a text informing me he had taken care of it. I can't get that lunch back and chances are, I'll never see them again as we are from all over Alabama.I feel very disappointed in what I thought would be one of the happiest experiences of my life.
Response from Veterans United
Chasity, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner, and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
The team I worked with was professional and followed up on all my questions and concerns very promptly. They took their time to guide me through this whole process. I truly value the friendship I developed with this Team during my loan experience.
So glad that this was the first company that I called. I have several other companies that wanted our business. I'm really glad I chose Veterans United!
This is my first time buying a house, and I was deploying. Veteran United team and their real estate agent were tremendously helpful. I learned so much from my Loan Officer and my agent on this process. They taught and advised me on every step of my home buying journey, they made sure that I received the information on time. Thank you for making my American dream come true!
The team was SUPER amazing from start to finish!!!!!
VA United folks do their best to
Our loan officer Kathy Weston was the best. She answered all our questions,help me learn a lot about keeping our credit in good. I enjoyed working with her, y'all have a good employee .We love are house thanks so much Effie and William Frederick.
I cannot wait to have someone to refer to my team. Fantabulous job folks
Jodi Coons and her team at Veterans United have been an instrumental part of my journey through both challenging and exciting times. Several years ago, when my father passed away, they provided exceptional support and assistance with a refinance. Their professionalism, empathy, and personal touch helped alleviate some of the burdens that I was facing during that difficult period.Their outstanding service left a lasting impression on me, which is why I decided to return to Jodi Coons and her team when I recently purchased a home. I knew that their dedication to excellence and their ability to provide both compassionate and professional assistance would be invaluable once again.Just as I had expected, Jodi Coons and her team exceeded my expectations. They guided me through the home buying process with expertise and attentiveness, making sure that all my needs were met. They took the time to understand my unique situation and provided tailored solutions that aligned perfectly with my goals.Their unwavering commitment to excellence and their ability to build strong relationships with their clients are truly remarkable. It is evident that Jodi Coons and her team genuinely care about their clients' well-being and are dedicated to delivering the highest level of customer service.I am grateful for the outstanding support and guidance I received from Jodi Coons and the entire team at Veterans United. They have consistently proven themselves to be a reliable and trustworthy resource, offering both expert advice and a compassionate approach. I wholeheartedly recommend Jodi Coons and her team at Veterans United to anyone in need of exceptional service during important moments in their lives.
As always, the team at Veterans United did a great job! I highly recommend them!
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Everyone did an great job getting this approved
Process was incredibly simple, Ryan and Lauren walked me through evert step and supported me the entire time. I cant believe how effecient and streamlined this loan process was. I am also grateful to the first team that helped me get my credit straight prior to the loan. Amazing, I thank the entire Team at VU.
This is my second time working with Veteran's United. Their team, website, instructional videos are top notch. The team keeps you informed throughout the entire process and are very responsive when I have questions. I wouldn't buy another home, especially using the VA benefits without this company.
Made everything as easy as possible as I went through the home buying process during recovery from major surgery. Thank you!
