Amazing, empathetic, empowering, professional and authentic is how my wife and I would describe Nina, Curtis and Chris the credit associate. Great job ALL! We are thankful for all the support during this process.
From our initial conversation, to the day we closed and after, Aaron was super helpful and always made time throughout the whole process to immediately answer any questions or concerns we had. Overall, it was a outstanding experience. I will definitely recommend Veterans United/Aaron Guinn and team to any veteran looking to purchase a home with a VA loan in the future.
They were awesome to work with and were very timely in all responses.
Veterans United and Jeremy were a pleasure to work with. Jeremy assisted with my IRRL and kept me informed throughout the process.
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This team worked absolutely incredible, fast and sufficient. Would definitely recommend to any new home buyers.
Kevin is great to work with! Easy communication with timely responses, I would recommend to anyone!
Jamie and her team are amazing highly recommend
From the beginning, every representative at every stage was unbelievably attentive. From helping me work out things on my credit report to closing day. I never thought it was possible for me to own a home of my own, but they gave me the tools and the confidence to keep moving forward! I am grateful for all of their hard work.
Veterans United sets the standard for satisfaction in every way for buying your new home! 5 full stars! 10/10
Had trouble in closing but overall good job
Outstanding job by my VU team. Words cannot express our satisfaction
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They did an amazing job. They answered all of my questions right away, they helped every step of the way. They make the home buying process a lot easier and go out of their way to help you.
Senior loan officer "Brant Batson" was absolutely exceptional with his service's to me, taking endless amounts of time explaining the process and loan procedures, and, never felt uncomfortable asking him additional questions. Outstanding service as well as a great person to work with, couldn't ask for more...
Veterans United made our home buying experience as painless as possible! I have heard horror stories from people who have used other financial institutions and was expecting at least a little bit of push-back, but there was none! Thank you to everyone who helped my wife and I get into our first home!
Helpful, knowledgeable and insightful throughout every step of the home buying process. Made the entire transaction smooth and simple. I absolutely would recommend and I will continue to use this service in the future
Fantastic experience. This is my 4th home purchase and by far the best loan approval process.
After uploading my disability papers, I was told I would get tax exemptions. Not only is that not the case, now I can’t even afford mortgage. This has ruined my life
Response from Veterans United
Hi Adam,
I’m really sorry this situation has been so overwhelming. I can understand how upsetting it is when expectations around costs and taxes don’t line up the way you anticipated.
Tax exemptions can make a meaningful difference, but they do require approval through the local taxing authority and aren’t always applied right away. We aim to clearly explain that process and timing, including the steps needed to have the exemption put in place, and I’m sorry if that wasn’t as clear as it should have been.
I’m glad to hear you’re already connected with our Client Advocate team, and I hope they’re able to provide clarity and support as you work through this.
Sincerely,
Claire S., Client Relations Manager
