Austin, Cole, and Kristy are all AMAZING and very helpful with everything!! I absolutely loved working with their team to make my dream of becoming a homeowner come true and I'm very grateful for them!
Not recommended for 1st time home buyers. I was on my own for 95% of the transaction. I would send a text and not get response right away, usually about 8 to 10 hrs later. I never was walked through the process so I googled the majority of my questions.
Response from Veterans United
Hi Katharine,
I’m really sorry to hear that you felt on your own for most of your homebuying journey. Buying a first home can be overwhelming, and it should never feel like you’re left without support or timely communication. Having to search for your own answers instead of feeling guided through the process is not the experience I want for our borrowers, and I regret that we missed the mark for you.
This isn’t the level of service we strive for, and I’d like my team to have the chance to understand more about your experience. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
United Veteran earned their place with this Sailor....Thank You
Great experience & the app helped keep me up on any outstanding "to-do's".
I cannot thank Veterans United enough, especially Ian Reed, for all the help I was given. I would like to single out Ian especially for working around my hectic schedule, fielding calls at odd hours, and entertaining some of my more odd questions. He was available via phone or text anytime that I needed him. He truly went above and beyond!
I cannot say enough good things about Veteran's United. The whole team was fantastic, but I have to specifically shout out Scott Finklang. He worked so hard to make sure that everything we needed was provided and taken care of.
This process took a full year from the time we started the application to our closing date. While we had some early set backs, there were many delays caused by poor, or no, communication from the "team." We were consistently told different numbers and our closing costs went from $3,000 to $15,000. The downpayment was supposed to be 3% and ended at 13% by closing. No one seemed to know what was supposed to happened and in the middle the loan officer changed, causing more delays. Nothing we were told at the start remained the same. If we were not looking at homelessness if the loan wasn't closed on, we would have found a better option. This was the absolute, worst experience we have ever had.
Response from Veterans United
Hi Jenavie,
I’m really sorry to hear how stressful and drawn-out your homebuying process was. Taking a full year, facing shifting costs, and dealing with miscommunication along the way would be frustrating for anyone, and I can only imagine the worry it caused when you were depending on things coming together to avoid a housing gap. That’s not the kind of experience I want for any of our borrowers, and I regret that we fell short for you.
I’d like to better understand what happened here so your concerns are fully heard. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
Veterans United communicated well through my entire process. I’d choose them every time.
Kayla, David, Josh, were absolutely AWESOME!! Actually better than awesome, but I can't think of a better word to describe the entire team! Just fantastic!!
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Very easy and helpful
Everyone at Veterans United is great. They walked me through the whole process and made it smooth.
Awesome experience!!
Nick and his whole team were amazing! I couldn't have asked for a better home buying experience, and I would recommend them any day! Thank you and your team for making this such a happy time for my family!
Landon and Logan done an outstanding job
