Austin and the team were absolutely amazing. All of them were consistently checking in to make sure we were happy with the process and always had the answers to any of my questions. Nikki Cravens‑Howard Was the only person I had an issue with, she was distant and I constantly felt as if I was a bother when dealing with her. She did not respond when needed and passed me off to others again making me feel as though I were not important enough to deal with. Every other team member I dealt with were a 10+.
My advice is to use Veterans United and don't go somewhere else for a lender. My wife and I did and had awful experience before coming to VU. Veterans United is everything your looking for in a lender and more.
Was treated as a person & not just a “Customer”..Great people and energy from start to finish.
Jackson and the team were awesome! Responsive, knowledgeable, and were essential in making this dream home purchase happen!! Thanks Jackson and VU, grateful for your help and partnership always.
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Corey and his teammates made it simple to get the ball rolling for when we found our home, and the process of closing went just as quick and efficiently.
This was my second VA home loan. My first VA loan experience was a nightmare. The lender was completely disorganized and obstacles were constantly popping up. After waiting at the title company for hours, we just barely closed on our home in time to avoid a severe storm. I was a little hesitant to work with a large company like Veterans United, but Bryan and the team at VU showed me that even though Veterans United is a busy company, they still put their clients first. There isn't a single negative thing I can think of. Bravo Zulu Victor Uniform!
Nicole made the process very simple and straightforward, looking to continue to do business with her and her team.
Jason was informative and explained what I needed explained.
Everyone was helpful, kept me updated daily and answered all my questions promptly. Very happy with my experience.
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Chace Tuck has been so wonderful throughout my entire process. Always available for a call and thoroughly answered all my concerns and questions. He helped make my first home buying experience very simple and painless.
