For being such a large well known lender we were so happy with the personable service. The easy use of the app and simple layout of the checklists made this process so much less stressful. Our team assisted us in so many ways and we’re so grateful to them!
Process was incredibly simple, Ryan and Lauren walked me through evert step and supported me the entire time. I cant believe how effecient and streamlined this loan process was. I am also grateful to the first team that helped me get my credit straight prior to the loan. Amazing, I thank the entire Team at VU.
The VA did an amazing job on getting me moved into my home. I got a notification that I had to move from my house I was renting because it was being sold. They were able to get me in my house before the deadline date. Outstanding job helping me get my paper work done! Strongly recommend anyone looking to buy a home to get in touch with Veterans United home loan ASAP!
From start to finish, we had an amazing and pain less experience with the whole Veterans United team! 10/10
I think I covered it all above. Thanks everyone. Aneata
Decent job until about 20 hours till closing. I was instructed that I was all set for closing, needed nothing.It was not until my realtor looked over my final closing documents (which veterans United does not send to them) that she noticed I would have to be paying an additional $6,000 at closing.This, obviously coming as a shock to me, had then to scramble and figure out why an additional $6,000 had been added to my closing costs, and how I was now going to make this happen. Mind you, my loan officer is out on vacation at this time and I’m finding all of this out 2pm the day before we close on our home.Luckily, my amazing realtor was able to push things forward and get the loan back through underwriting and approved the next day, right before we closed.I was then told by all parties at veterans United that the $6,000 had always been there (it had not, and I have the original closing estimates to show that) and could never get an actual straight answer as to why it was added. Originally they told me it was mine and my wife’s credit. Not the case. Was then told it was to help other veterans with their loans? Okay, sure.Eventually it was told to me it was because I do not have a disability rating, and an extra 1.5% was then added to my closing costs.If my realtor had not caught the situation from the documents I just so happened to show to her, we would not have closed on time.They had never even asked me if I would be able to pay $6,000 extra I was not expecting towards closing of the home. All conversations with my loan officer were that we were all set for closing and all closing costs were covered. When my realtor asked if they had talked to me about the extra $6,000, they told her they had “checked my assets and deemed I would be able to cover it.” What does that even mean?I am generally not the type to complain about these things, but this was just too much. DO NOT use Veterans United for your VA home loan. I will be speaking to an attorney about this because something is not right.
Response from Veterans United
Hi Anthony,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the unexpected $6,000 added to your closing costs at the last minute, especially after being told that everything was set. That’s an incredibly stressful situation, and it’s unacceptable that you didn’t receive a clear and consistent explanation from our team.
Communication and transparency are essential in the homebuying process, and it sounds like we fell short in multiple ways. You should have been fully informed about any changes in costs well before closing day, and you absolutely deserved a straightforward answer about why those additional funds were required. It’s concerning to hear that conflicting explanations were given and that you had to rely on your realtor to catch this issue at the last minute.
We take situations like this very seriously, as they help us identify where we need to improve. If you’re open to it, we’d appreciate the chance to review what happened in more detail and discuss how we can address this internally. Please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to contact us anytime that’s convenient for you.
Thank you again for bringing this to our attention. We’re committed to making the necessary improvements to provide a more transparent, supportive experience for our clients moving forward.
They are THE BEST! Helped me from the lighthouse to close!!!! I am a new homeowner! They go above and beyond Justine Farmen helped me. She is wonderful! US Navy Veteran. Thank you for my new home.
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I really appreciate all the work that you all did for me. I really appreciate the gift that was sent as well, my cats love it! Definitely made this transition a lot easier. Thank you!
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Justin worked with me through a couple of years and was always available with solid advice and information. In the end he helped me get to to my forever home. I can't say enough about him and his team, they made what I thought was a dream into a reality.
Again I'd Like to thank everyone involved in my refinance. Everything went well with no issues.
This is Veterans United dream team! I couldn’t imagine anyone else treating me better! Thank you all.
