Great customer service and very responsive and attentive to our concerns through the process. Went above and beyond to help us with all parties involved. Would definitely be on my Christmas card list.
My VU experience was phenomenal. They provided an entire team to help me with my process. Credit Consultant who helps you to understand your credit. Working with Stephanie helped me to understand that I didn't know as much as I thought. Home Buying Concierge who helps with information with buying a new home and side questions. Once I found my home, Kristen helped by providing a to do list for me with all contact information for movers, utilities, home security, etc. A Loan officer, Tim helped with all things money and Jen my Loan coordinator helped with everything else, let me know when documents were needed, if schedules changed, etc. I would highly recommend using Veterans United for your mortgage needs. But get your own Realtor. Maybe they are not all bad - but I had at least three teams and they were not helpful at all. It seem to me they were working for their benefit and the benefit of the seller and not me. Thanks to Wayne Lee and Pennie Moore - I have my new home.
10/10 - glad we chose VU.
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They are very good at what they do.
This is my second time using Veterans United, and both times were a very good experience. From prequalifying to pr-approval and closing. All Veterans United employees I dealt with, were very professional, kind, and caring.
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Their is not other place to go with VA loans. They are Specialist who truly care and appreciate veterans.
