Excellent team.
I wanted to personally recognize Andrea. She helped us through some bumps with the title company. She went well out of her way and was always pleasant. She definitely knows how to provide remarkable service. Keep her around. She is an amazing asset. Thank you Andrea, you're great at what you do.
We’re home! Veteran’s United made the home buying process easy. I was able to complete most tasks quickly right from my smartphone using the Veteran’s United app. An outstanding loan team guided me through clearly defined tasks on a to-do list, this is truly home buying made easy and the dream of home ownership a reality. Thank you Veteran’s United, we are home!
THEY ARE RATED # 1
I will recommend VU to all of my friends and colleagues!!!!!
I am sceptical of most things but I trust veterans united
We had a negative and confusing experience with another lender who was not looking out for our best interest and Nathan cleared things up for us. Once we decided to use VU we were amazed at the difference. The online portal is very easy to use yet secure and we loved getting our documents in the mail along the way as well. VU is a great at explaining things step by step when you are a first time homebuyer who does not know much about the process.
I was expecting some blockages or issues getting a loan approved as it's never an easy process. But shout out to my loan team under Rett Thompson for making the process as smooth as possible. They worked with us and helped us get the last minute loose ends tied up.
First class organization. Very thankful.
Well at least four times I called and did not get a reply back within a day from either Katie Rose or the insurance lady. That sucked and is the main reason I would not recommend Veterans United if I had to go through it again.
Response from Veterans United
Daniel, we thank you for sharing your comments and we understand the frustration you encountered during the loan process. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
This is the second time using VU. Because of the first experience, I opted to choose them again. When you're separated by states with your lender, communication is instrumental in making this process work. There were always emails and follow-up texts to make sure I didn't have any questions.Not that I'm planning my next move, but if somewhere down the line we decide to do this again, I will certainly make sure VU is on the journey with us!!
Had a great experience overall with Jeffrey and Shan. They were very attentive to my concerns. Jeffrey bent over backwards to make sure I could get the home I wanted.
They walk you through everything. Katie Hayes is the best. She is thorough, friendly, and very professional. Katie gets the job done fast. I love Veterans United.
Seamless process! I would recommend Veterans United to any veterans looking to buy or refinance!
Everyone was so very helpful and made the transaction easy. Thank you, thank you so much.
