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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,893

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 383,893 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Wonderful team and stayed in touch to the very end.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

4 out of 5 Stars
Would Recommend
headshot image of Cass Jones

Loan Officer: Cass Jones

NMLS# 2303829

4.5 out of 5 Stars
Would Recommend
headshot image of Danny Reyna

Production Manager: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend
headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars
Would Recommend

Nate and his team did an outstanding job with our loan! Very professional and personable through the entire process. I can’t thank you enough for getting my family into our forever home right before Christmas! This is the best Christmas present a father could give his family and because of Nate and his team that was made possible! Thank you again l!!

headshot image of Nate Alexander

Loan Officer: Nate Alexander

NMLS# 2026800

5 out of 5 Stars
Would Recommend
Toby S

My family and I are forever thankful that we lucked up and got Andy as our loan officer! He was by far the best representative of a company I've had the pleasure to work with and this was a blessing since we are first time buyers. Thank you for what you do Andy and Veterans United!

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend
headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

Highly recommend VU for any veteran or family member!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend

I can’t say Thank You enough to the entire team at My VU !!
Everyone was so On Top of their Game it was unreal!!

headshot image of Shane Bowlen

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend
headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

I am so pleased with my experience

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

1 out of 5 Stars

There was countless times that the ball was dropped on her end and things she told me kept changing which prolonged and extended the process.

Response from Veterans United

We appreciate your feedback, Lawrence, and we apologize for any of our actions that led to a delayed closing. We're grateful our Client Advocate Management Team was involved to ensure no further issues arose. We hope you enjoy the benefits of your refinancing for many years to come.

5 out of 5 Stars
Would Recommend

Veterans United is a great company that offers superior service. The willingness to assist the consumers through each stage is comforting.

headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

5 out of 5 Stars
Would Recommend
Photo submission from Gerardo G.

Mike was an amazing loan officer. We were very grateful to work with him. Thank you all!

headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

I can’t fully put into words how the Veterans United team has made my family’s dream a reality but I will try! My girls and I have been through a lot in the past 5 years. A divorce, losing my dad and step dad, starting a new career, and completely uprooting, moving clear across the country. We needed some positivity in our lives and stability so I decided it was time to purchase our first home! The first time LaSar reached out to me it was instant relief! She explained what would happen and gave simple words of encouragement “We’re here to take care of YOU”. Everyone was so knowledgeable, and helped me every tedious step of the way. My realtor Melissa made me feel at ease about house hunting and kept me abreast of how the process goes. She said “Take your time, buying a house is nothing to be rushed. Trust me I got you!” ANS SHE DID!!! I love how kind hearted and genuine she was about making sure the girls and I got exactly what we wanted! Im forever grateful to her. Jackie and Kayla were equally amazing. I had no idea how the home buying process worked and they both comforted me by providing me with material to read and talking me through each step. I was always clear on what was happening and that made life easier for me. I appreciate everyone who was there for me and my family! We love our new home 🫶🏽

headshot image of Kayla Massie

Loan Officer: Kayla Massie

NMLS# 2121245

5 out of 5 Stars
Would Recommend

Strongly encourage you to work with VU for all your home loan services! Lindsey Edgell the loan officer was AMAZING! & I can’t wait to work with her in the future.

headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

My team at veterans united was friendly, efficient, and knowledgeable. They were there with answers and guidance throughout the entire process. They made buying a home a more easy and streamline process than I originally anticipated. I will recommend everyone to veterans united in hopes that they receive a similar experience.

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Jimmy the Veterans United Loan Officer was the best part of the team. He was professional and friendly. Contacting me as details were needed but not too often. Great work!

headshot image of Jimmie Draper

Loan Officer: Jimmie Draper

NMLS# 1790144

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4 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend
headshot image of Levi Hoyes

Loan Officer: Levi Hoyes

NMLS# 1884805

5 out of 5 Stars
Would Recommend

The easiest part of the home buying experience is getting approved. The hardest part is closing. Ryan, Annie, Julie, and all of the behind the scene crew really kept me motivated to accomplish this dream come true even when I thought my frustrations would defeat me. I’m so glad I trusted them and the process to close in a timely manner and move into a place I can call home.

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend
Robert P

Outstanding experience. This was my second home purchase with Veterans United and the team has
not missed a step. Outstanding support from Garrett and Alison. Basically hassle free.

headshot image of Garrett Holzum

Loan Officer: Garrett Holzum

NMLS# 1104071

4.5 out of 5 Stars
Would Recommend
headshot image of Chance Koch

Loan Officer: Chance Koch

NMLS# 1907604

5 out of 5 Stars
Would Recommend
headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

4 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Absolutely wonderful team! Also, would like to thank Lisa Shrum for her support throughout this process! I’m so happy and grateful to have Veterans United on my side during this process…… you all made it simple and easy!!!

headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

More Reviews

See all 383,893 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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