I felt that when we were well underway in the process I felt that Adam started treating us just like another number. I would ask him several questions via email and he would only answer some of the questions not all. His tone via emails felt as if he was annoyed with my questions. I asked to be added to all correspondence since my husband was out of the country and unavailable but never to be added to any of those emails. No one ever discuss with us the requirement for a check of well-being when executing a power of attorney. Which ultimately held up our closing by hours. Your team was still calculating the numbers for closing after we got the clear to close 10 days prior to closing which also held up closing. This company made the day of closing a nightmare.
This is my second time going through Veterans United and unfortunately was night and day from the first time. I went through them for a refinance that took 3 months and a lot of going in circles to close on. There was hardly any communication from my loan officer after I had accepted the estimate. There was plenty of hiccups along the way like documentation the failed to request when I originally bought the home that cause delays. I was really let down by this experience, Especially since my first time was so much smoother.
There were a few issues with paperwork clarification but would still recommend
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Did an outstanding job to help this veteran purchase his first home.
The system is set up very well to where a first time home buyer can figure it out fairly easy! The online network and To-do lists made it very clear what I needed to do from the pre-qualifying stage to setting up utilities. All members had very clear communication!
The team was amazing to work with. They answered all of my questions very quickly and professionally. Thank you for helping me through this process!
Thanks for everything!!!
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The process of buying a home can be daunting. Veterans United made the process go as smoothly as possible. The interactive web site makes submitting and reviewing data a breeze. I have bought two properties through Veterans United and I would highly recommend them.
Choosing Veterans United for our loan was one of the best decisions we could have made. They made the entire process really easy and stress free. I was surprised with how many discounts they offer for moving services and services for the new house. They list everything you need to establish for the new house and give recommendations for services in your area. I would/will work with them again!
Take time to understand the process, and use the resources
We had a rather uncommon loan structure, with my girlfriend being a non-veteran and non-spouse. Every other lender swore up and down that it couldn’t be done using a VA loan; Phil and his team were confident and on the ball. Even after the special approval time period, they got us from offer to close in just 32 days !Could not be more happy with the service we received !
