This was our 2nd time using Veterans United and the process was long and excruciating. Items requested on the checklist and provided promptly and weeks later additional information was requested multiple times from things we thought had already been signed off. Communication was difficult and loan officer hard to reach. We almost always got out of office message when calling. At closing we were not notified that we would need a witness nor were we notified that we would need to have a check available.
Response from Veterans United
Megan, Thank you for sharing your open and honest feedback. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your closing experience was not better managed.
Very easy process. All information and communication was clear and concise. Great experience overall definitely recommend Veterans United.
My loan specialist Bill Bales, his team and the Veterans United organization went above and beyond to make my first home buying experience easy and stress free. The professionalism and friendliness was first class. I am extremely grateful they were on my side through the whole process and the entire team continues even after to show their support for my questions and concerns. I would say to my military family and friends there is no other choice than Veterans United to help you through the home buying process from beginning to end. Thank you !
We did a lot of research before we chose a refinance company. We feel we chose the best company to work with. They demonstrated old fashioned values and commitment to the customer.
Great experience with professional staff. would use them again but I hope not to ever buy another home.
Brooke Mudd also assisted us throughout the home loan process and was extremely helpful.
Veterans United has worked with me from day 1. Making every step easy for us.
I can't say enough good things about Rett and his team. Veterans United is very lucky to have them and hopefully you guys make sure they know they are valued.
It is a great experience, plus, process of buying and refinancing gets easier and questions you missed the first time around will be easier and refinancing; you will know what to expect or know what to look for, by simply asking; questions won't be a hesitation but a confident and reassuring one. Moreover, if you dont ask, you just won't know that this is truly be a great experience and life changing one, too.
