Rebekah Getz needs remediation training on communication, transferring information accurately and completely and prioritization. We feel she should be placed on a probationary period to demonstrate her skill rehabilitation or should be let go from the company. As an active-duty member, if we performed like she does we would be in for a world of hurt. You keep up or you get out. Also, as vets, we deserve better, we are not your average customer.Side note - my realtor said if she has another client that uses VU, she will ask them to either change lenders or realtors as she and her network of Remax realtors will not be working with your organization any further, this experience put a really negative light on VU.
Response from Veterans United
Jennifer,
Thank you for letting us serve you and for your valuable feedback. While I’m sincerely happy to see you closed, it’s so disappointing to see the communication from your team was not on par with the service you deserve at all. Josh from the Client Advocate team has sent you an email with his contact information if you’d like to discuss your experience one-on-one. All of your feedback gives us insight for follow-up with training managers and loan teams as needed to ensure exceptional homebuying experiences for you and other Veterans going forward. I'm sorry we let you down and wish you well in your new home just the same.
Sincerely,
Kendra, Client Relations
Veterans United made buying my house a breeze. As a first time home buyer, going through the process can seem overwhelming, but with the help of the VU team, and their wealth of resources online, it really made the home buying process a breeze. I will recommend VU to all of my military family members in the future!
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We did a refi on our mortgage, and decided to use my VA benefits. I stumbled across this site and the next thing I know thing I know we moving along, working with team that made the experience very pleasant.
On multiple occasions members of the VA United Loan team would take late calls answering questions and explaining complex loan disclosures. At all times Noah and the entire team were in my corner, and that made me feel like VA United was in my corner. Shortly before closing I recommended Noah's Team to a fellow Veteran seeking guidance and counsel in their home buying journey. I know I will not regret this referral. I rate this team in the highest regard.
The entire loan process was quick and efficient. Every member of the team that interacted with us as first time home buyers were professional, understanding and always kept us up to date.
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The Veterans United team that helped us with our home loan really made us feel important and continually showed us how important. From the constant emails checking to see if we needed anything to the little gifts in the mail showed us they cared. We will definitely spread the word to every veteran we know. Thanks for everything
Being a first time buyer VU made the buying process fast and painless.
Great experience with Veterans United. All the people who worked on my loan were incredibly transparent, and worked extremely hard too ensure closing was smooth and on time.
VA united is actually team of specialist helping you thru the whole process making it less nerve racking
This was a 100% virtual experience, thanks to Veterans United we were able to buy our home in Florida from Japan. We got all assistance and resources to make this dream a reality! All we need to do now is PCS straight to our new home!
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We had a positive experience that was responsive to a tight turn around due to a cross county work move.
Great team work.
The way our real estate agent and lender worked together with transparency was outstanding. We had a team behind us. We loved the ease of the portal and always knew where we were in the process. As a military family I’m sure this won’t be our last home, but it’s comforting to know that Veterans United will certainly our last lender.
I will recommend Veterans United to my fellow veterans and family.
The VU team made our process smooth and stress free.
