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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

379,330

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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2
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Showing all 379,330 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I am very happy with the results compared to other companies.

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

Thank you for making my loan homebuying process so smooth

headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

4.5 out of 5 Stars
Would Recommend
headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
Would Recommend

The experience with VU is been wonderful.

headshot image of Brad Strubel

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Tate Unruh

Loan Officer: Tate Unruh

NMLS# 2000032

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Chris B. is Through the Roof!

This was my third time with Veterans United and it was great yet again. They don't leave you in the dark on anything!

headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

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5 out of 5 Stars
Would Recommend

I loved this whole experience. The app which was updated frequently (almost realtime) helped me keep track of what to do next or if I needed to review or sign a document.Now am the owner of a beautiful home made just for me!Thank you

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
headshot image of Caleb Troutt

Loan Officer: Caleb Troutt

NMLS# 1960451

5 out of 5 Stars
Would Recommend

Veterans United has it down to a science. They provide all the tools necessary for a successful purchase and transition, in one nicely wrapped package.

headshot image of Joseph Park

Loan Officer: Joseph Park

NMLS# 2392866

5 out of 5 Stars
Would Recommend

Awesome! The whole team, from Dustin to Annie to Andrew and Travis made it such a memorable experience!

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
Would Recommend

We are so thankful for the opportunity to be home owners, the overall experience was great.

headshot image of Clint Dunlap

Loan Officer: Clint Dunlap

NMLS# 2043576

1.5 out of 5 Stars

The team was very nice but in the communication they didn’t do very well they waited for the last min for information and caused us not to close on time

Response from Veterans United

Colton, we appreciate your honest review. You have helped us understand a critical way we might improve our service. So much effort goes into every loan experience to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.

5 out of 5 Stars
Would Recommend
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

Outstanding work and very responsive and communicative!!! Highly recommend!

headshot image of Joyce Kulakowski

Loan Officer: Joyce Kulakowski

NMLS# 833698

5 out of 5 Stars
Would Recommend
headshot image of Justin Mongler

Loan Officer: Justin Mongler

NMLS# 1963138

4 out of 5 Stars
Would Recommend

Only thing is I wish someone had called us to go over the loan documents in detail so we would know the info better

headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

3.5 out of 5 Stars
Would Recommend

Brad and Tanner were great. I do have a problem with the underwriters being slightly overaggressive in their approach to EVERYTHING.

headshot image of Brad Strubel

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Would Recommend

I cannot say enough about the the team we worked with or the process. Everything was in place to make the purchase as stress free as possible once we decided on the perfect home.

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

2.5 out of 5 Stars

During the process I felt like I was the only one communicating to both parties (realtor and loan team). Just prior to closing there was a bunch of missed paperwork or stuff just not done or verified. I really wish it was easier and less stressful than my first purchase with you all. I will definitely consider you all in the future but that is only consider. I do thank everyone for their help but I just felt like I was only needed when there was a problem and that’s the only time I’d be able to get everything I needed to know

Response from Veterans United

Hi Cody, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.

5 out of 5 Stars
Would Recommend
headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

2.5 out of 5 Stars

This was our second home loan with Veterans United. Our first time with Veterans United was amazing, the second time I cannot sing their praises as much. The home loan officer that we initially worked with was amazing. However, our second time around, others were assigned to the team and the communication was very poor. The lack of appropriate communication and follow through led us to not close on time. My family had moved out of our current home and drove 19-hours across the country to our new home. During our drive across the country we learned that the loan officer had not put together the documents needed to close our account and allow us to move on to closing. Our second experience was dreadful and I would not recommend Veterans United based upon our most recent experiences with them. We are a military family preparing for a year-long deployment and they made this experience significantly more stressful than it needed to be.

Response from Veterans United

Hi Lynn, thank you for your open and honest feedback. Providing clear and effective communication is a top priority. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your closing process to determine what our team may do in the future to help prevent a similar closing delay. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.

More Reviews

See all 379,330 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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