Overall Ms. Ramos and team are very professional and a excellent team to work with and I would recommend them to anyone who is going to buy a home.
The staff at Veterans United were very knowledgeable and helpful. Anyone who is thinking of buying a home, this is the place to go.
They are the best. Good interest rate, fantastic people.
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Smooth process from start to finish. You will not be disappointed.
Jared Albach, Lori Broderick, Cede White did an outstanding job making sure my family and I were taken care of!!! They kept us updated and informed on all information needed. Super easy to work with and would highly recommend to anyone!!! Thank you all!!!!
10/10 recommend using Veterans! We used them for two home purchases and used Cindy for both! She’s amazing
Very happy working with everyone at VU.
If you feel like using Veterans United, make sure to pay careful attention to your loan contract, ask a lot of questions, don’t believe the first answer they give you, do a ton of research and reach out to another lender to see how competitive and honest they are. DO NOT USE THEIR AGENT!!! This is my second time using VU and both times the agent was terrible. We fired the first agent on our first home search, he would often show up smelling like a distillery, showed us homes we told him we weren’t interested in beforehand, and sabotaged negotiations with lower priced sellers, and with higher priced sellers when we tried to lower the price. We gave up searching after a season. The second time our agent was disinterested, disorganized, and rushed us to close on our first home with little assistance until he was supposed to get paid. And the closing cost credit for using their agent? We never saw it in our final loan contract. Just find a good agent who knows VA loans and use a typical lender. Do not make our mistake.
Response from Veterans United
Michael, we take your feedback seriously. Thank you for taking the time to share your experience with our team. A member of our Client Advocate team will be researching this situation further to determine how we might better communicate the right expectations. We do not hold ourselves accountable for the actions of others; however, we appreciate the attention you have brought to improving our process. VUR does have an advocacy department and enlisting further communication from them may help customers like yourself from experiencing what you have expressed as concerns with your first and second agent.
