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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,166

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,166 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Working with Veterans United was an amazing experience. We were never left questioning any part of the process and always enjoyed the updates via phone call, email and text message. They genuinely care and it makes the fear/anxiety of home buying simple and stress free. 110% recommend their services and support.

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend

I would use and recommend Veterans Loan again.

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

4.5 out of 5 Stars
Would Recommend

If I have to purchase another house I will use them again

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

You have nothing to worry about with these guys, I can't believe how easy the whole process was!

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Thank you all.

headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend
headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

I absolutely love my experience with VU. I have worked with Bobby Moss several times and the service has been exceptional! Always takes the time to explain things no matter what time or day. Bobby is definitely the go to guy!!!

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Great experience! The team took very good care of me. Look forward to work with the team again.

headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Wouldn’t use anyone else

headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars
Would Recommend

These people are very friendly, fast working and keep you always heading in the right direction!

headshot image of Katelin Lawrence

Loan Officer: Katelin Lawrence

NMLS# 1793454

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

Shawn, will work hard for any veteran, and will do his best ,to get a veteran the help they deserve. May God bless men like him...If the Shawn and his team were baseball players , they would play for me, and win the World Series.

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

3 out of 5 Stars
Would Recommend

ANOTHER PERSON I WOULD LIKE TO THANK FOR WHAT SHE DID IS HAILE BROOKS. SHE WAS THE ONE WHO KEPT CLOSE CONTACT WITH ME AND MY REALTOR AND WOULD EXPLAIN WHAT WAS NEEDED ON THE TO-DO LIST AND HOW TO GET THAT FINISH. I KEPT MORE IN CONTACT WITH HER INSTEAD OF JOE BECAUSE SHE KNEW RIGHT WHERE AND WHO TO GO TO FOR ANY INFORMATION VETERANS UNITED HOME LOAN MEEDED TO SET THINGS UP TO COMPLETE THE LIST REQUIRED. SHE WAS A WONDERFUL HELP TO MY REALTOR SO WE COULD GET THIS CLOSED. AGAIN THANKS AND KEEP WHAT YOU ARE DOING.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

0.5 out of 5 Stars

Customers do not like surprises. More respect for the customer would go along way.

Response from Veterans United

Hi Kris, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.

5 out of 5 Stars
Would Recommend
headshot image of Jessica Pratt

Loan Officer: Jessica Pratt

NMLS# 1450320

4 out of 5 Stars
Would Recommend
headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend
headshot image of Tamara L. Hemmie

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend
headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend
headshot image of Brad Tweedy

Loan Officer: Brad Tweedy

NMLS# 1812017

5 out of 5 Stars
Would Recommend

We were pleased with all of our interactions with the employees of Veterans United. The road to home ownership was easier than we had expected. Thank you for all of your help and assistance.

headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Scott Houin

Loan Officer: Scott Houin

NMLS# 1245877

5 out of 5 Stars
Would Recommend
headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

4.5 out of 5 Stars
Would Recommend

Easy to understand, never had to wait long to get a response to questions or concerns, everything was explained and they weren't afraid to do some of the leg work.

headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend
headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

5 out of 5 Stars
Would Recommend

He's THE MAN😀

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

More Reviews

See all 428,166 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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