I absolutely love my experience with VU. I have worked with Bobby Moss several times and the service has been exceptional! Always takes the time to explain things no matter what time or day. Bobby is definitely the go to guy!!!
Great experience! The team took very good care of me. Look forward to work with the team again.
Wouldn’t use anyone else
These people are very friendly, fast working and keep you always heading in the right direction!
Shawn, will work hard for any veteran, and will do his best ,to get a veteran the help they deserve. May God bless men like him...If the Shawn and his team were baseball players , they would play for me, and win the World Series.
ANOTHER PERSON I WOULD LIKE TO THANK FOR WHAT SHE DID IS HAILE BROOKS. SHE WAS THE ONE WHO KEPT CLOSE CONTACT WITH ME AND MY REALTOR AND WOULD EXPLAIN WHAT WAS NEEDED ON THE TO-DO LIST AND HOW TO GET THAT FINISH. I KEPT MORE IN CONTACT WITH HER INSTEAD OF JOE BECAUSE SHE KNEW RIGHT WHERE AND WHO TO GO TO FOR ANY INFORMATION VETERANS UNITED HOME LOAN MEEDED TO SET THINGS UP TO COMPLETE THE LIST REQUIRED. SHE WAS A WONDERFUL HELP TO MY REALTOR SO WE COULD GET THIS CLOSED. AGAIN THANKS AND KEEP WHAT YOU ARE DOING.
Customers do not like surprises. More respect for the customer would go along way.
Response from Veterans United
Hi Kris, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
We were pleased with all of our interactions with the employees of Veterans United. The road to home ownership was easier than we had expected. Thank you for all of your help and assistance.
Easy to understand, never had to wait long to get a response to questions or concerns, everything was explained and they weren't afraid to do some of the leg work.
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He's THE MAN😀
Constant communication, truly caring, and always willing to help are just a few things that this entire team did during my time getting me and my family’s dream home. I highly recommend and would utilize them again. Thank you all!
This was the easiest process we have ever been through with our home refinancing. Our team was awesome!! They were in constant contact telling us where we were in the process and always answered our questions with professionalism. We would highly recommend Veterans United to anyone looking to refinance their home.
My only complaint is that there were several people working on my loan and they sometimes did not seem to be communicating with each other. The website is very easy to use, and the automated updates are nice, but sometimes the loan specialists would ask me directly for things I had already uploaded to the system, as if they were not seeing it? Overall despite these nitpicks, I would STRONGLY recommend VU for any fellow veteran seeking help buying a home.
They worked incredibly well with my realtor and law firm to make sure that everything went over smoothly. If I were to recommend Veterans United to anyone I would absolutely recommend the team that was provided to me. They were quick, responsive, reliable and efficient. 10/10 will be using again
