Veterans United will bend over backwards to help you throughout the whole home loan experience and make the process as smooth as possible! My home loan/refi specialist was nothing short of outstanding.......she is terrific!! She makes a hard job look easy and always smooths out any issues that may pop up along the way.........she smooths out any bumps on the road very quickly and makes the whole home loan experience and process as pain free as possible. Mark A. Tiplin
That you and all the individuals that were involved with the process of my loan. I'm sorry if I missed any one that worked with me.Donald C. & Cynthia L. Anderson
When working with any lender be sure to come to the table as educated as possible on the many different aspects of home buying. The team at Veteran’s United was immensely helpful, and had I the opportunity to do this process over again I would have liked to have been better informed on the market I was buying in, the laws and “common sense” of the area. For example, when buying in CA, understand and fully read leases that may be attached to solar panels already on the home. Also don’t waste any time with clearing/investigating any liens that may be on the home. Clearing up these problems early-on can help your lending team get you ready for closing.
The lack of communication is the biggest problem I have.
Response from Veterans United
Jonathan, we thank you for sharing your feedback openly and for giving us an opportunity to learn more. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for folks down the road.
Veterans United in our opinion made getting a loan quite easy. They work with you every step of the way.
Excellent service - Thanks for the assistance.
Kapil and his team were both very friendly and incredibly knowledgeable regarding the questions I had throughout the process. I’ve never felt so comfortable investing in such a large item in my life.
Ready to see for yourself?
Experience first-hand why 343,145 homeowners give us a perfect score!
If you are a veteran, don’t hesitate to choose Veterans United as your option
English is my second language so, please bear with me. I tried using USAA for my loan first and did not went well. USAA extended the process, were always asking more and more documents and proof of documents and at the same time they never gave us a concrete feedback. Every time I asked how is my loan going the answer was always the same, it looks good. This dragged on for more than 30 days, than the person who was taking care of my loan became impossible to be contacted. I was leaving messages, calling 3 to 4 times a day and no returns. The day I got a return from her it was on Friday at 1655 (they close at 1700) and the person just told us the loan was not approved. I must say, I got traumatized with the process and I though that every loan institution would be the same. That they would tell you it was all good, ask for a bunch of documents and at the end simply say NO to my loan. Well, I love to be wrong. With Chelsea and Veterans United they made the process easier and Chelsea was always at our side assuring the paperwork looked good and that the loan would be approved. Me, been the hard headed I am I was in disbelief that this time the loan would be approved, but in the end me and my dear wife we got the house. I have learned that the loan process is a long process. Many people that you don't know and never met are involved in the process. I want to thank to all off them from the bottom of my heart for believing in me. Now I own my house and this is a new stage in my life, finally I will be able to start building my wealth and be able to secure a more stable future. Thank you Chelsea and Veterans United for helping me move on to a new life.
I cannot recommend Veterans United enough! You guys truly are awesome!
We highly recommend Veterans United for your Home Loan. Veterans United Representatives were available to help us from the moment we applied for our Loan through the Closing. We will definitely use Veterans United in the future.
