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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,402

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 430,402 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

4.5 out of 5 Stars
Would Recommend

They were there for us every step of the way. As first time homebuyers we had a lot of questions about the process and our loan team always answered them.

headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

I would highly recommend Veterans United to any veteran looking to buy a home!

headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

4.5 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

4 out of 5 Stars
headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend
headshot image of Zach Huckabey

Loan Officer: Zach Huckabey

NMLS# 2026797

5 out of 5 Stars
Would Recommend
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

If you are looking to buy a home Veterans United is the way you go. Thanks so much for helping me get in my new home. I LOVE it!!!!

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

4 out of 5 Stars
Would Recommend
headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Veterans United was a great company to work with. The entire process of homebuying was very easy with the help of Stephen Bash and the rest of his team. Whenever I needed help or clarification on anything, they were there to answer and help in ways that made things easier to understand. Thank you so much Veterans United for getting me into my forever home.

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend

I'm extremely happy!

headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
headshot image of Kimberly El-Darrat

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

5 out of 5 Stars
Would Recommend

The team at Veterans United was great to work with. I knew my credit needed some repairing before I'd be in a position to buy, and they were there to help from the very beginning. I can not say enough about how helpful Kayla was during the credit repair process. She checked in monthly and set goals for me to complete to get my credit where it needed to be. The closer we got to getting to the required number, the more frequent she checked in. She transitioned me to the loan team once my credit score was where it needed to be. Olivia was then my go to person. She was great requesting every little thing needed before our loan was sent to underwriting. The whole team was great to work with and the website made for easy uploading of documents and signing of documents.

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

4.5 out of 5 Stars
Would Recommend
headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars
Would Recommend
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend
headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

4 out of 5 Stars
Would Recommend

We had a good experience overall. Thank you.

headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend
headshot image of Joshua Grove

Loan Officer: Joshua Grove

NMLS# 1783478

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

From start to finish on the loan being processed, I could not believe how fast it was coming along. Everyone was friendly and helpful.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

3 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Loan Officer: Karol Hart

NMLS# 1202012

4.5 out of 5 Stars
Would Recommend
headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

5 out of 5 Stars
Would Recommend

Great team to work with. As a deployed Soldier I found that they were always available to help with whatever part of the process I was working on. They were reliable and made this process easier then I imagined.

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

4.5 out of 5 Stars
Would Recommend
headshot image of Greg Steuber

Loan Officer: Greg Steuber

NMLS# 2015645

4 out of 5 Stars
Would Recommend
headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

0.5 out of 5 Stars

I do not recommend Veterans United ever!!! They do not believe in communication, unless it's at the last second or on the date of closing stating they need more information before they can close. This was the most nerve wracking anxiety ridden experience I have ever had to face. I couldn't even give my landlord an exit date till papers were signed. The close date kept changing (extending out), on the actual close date about 3-4 times. I'm just glad we are finally in our new home and don't have to deal with this again, and if so, it won't be through Veterans United.

Response from Veterans United

Hi Jessica, thank you for sharing this honest review. We value your input, and we are disappointed to learn that your closing experience was not better managed. We apologize that our service did not provide the personalized experience you expected throughout the process. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. Your comments will help us ensure that we learn from mistakes and improve for the next customer. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We value your business and hope you enjoy your new home.

More Reviews

See all 430,402 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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