Our first home buying experience was anything but normal. My husband was deployed in Japan, I was living in Idaho, and we were planning our move to Iowa. To say it was stressful is an understatement, but the team at Veteran’s United stepped in and made this entire process so smooth. Every single part of the journey was made so much easier and eased our worries while so many other stressful things were going on. Every single person on our team was knowledgeable, always available, and extremely kind. We finally made it back home to Iowa, and we are in love with our house and our choice to put our trust in Veteran’s United.
Everyone was helpful.
Good Team Work
Ashton was Great as was Daniel. All the same could be said for Daniel Roberts and Megan but I spoke with Ashton primarily.
Searching for a house in this competitive market as a veteran could be very challenged. Fortunately for me this is the second time Veterans United helped me purchased a home. I would like other veterans or current service members to know this information, that Veterans United can help you in becoming the next home owner.
Incredible service, making the moving process less stressful. Would work with them again and again!
I’m very happy with working with the veterans and administration on the three ladies I worked with they kept me informed on what I needed to do and put things together and it all worked out right and I’m happy with what always come up with and thanks
Fantastic experience. I thought the first time buying a home would be a massive undertaking and an overwhelming one to boot but my team walked me through every step of the process to the point even a grunt like me could understand. Whenever my old army buddies decide to buy a home I’ll recommend them to use Veterans United. They’re that good. Thanks guys!
The entire process on my side was incredibly seamless. Mariah, Tim, and Nick were all absolutely amazing. When we ran into issues on the seller's side and lawyers gathering paperwork in a timely manner, Mariah was on top of it. I was included in all email correspondence and when I replied or would reach out to the attorney's office and get no response, Mariah would send out a second email to make sure I wasn't being ignored. My entire team couldn't have been any better. I truly adore them and the incredible effort they put forth into making my experience feel truly personal. Also, the care package they sent my family while I was sick included something for every member of my family, even my dog. Thank you again for all the hard work and dedication y'all have shown the past month.
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This was my first home-buying experience. My experience with Veterans United was okay. My first loan officer was hardly responsive and just didn’t seem interested in helping me buy a property. Veterans United kindly replaced them with a much more responsive agent! The next agent I worked with was much more responsive. However, there were definitely some frustrations throughout the process:1) Inaccurate estimates. I don’t know how the loan officer was more than 50% off on the tax estimate. The publicly available information i found was within 5-10% of the actual tax bill used at the closing date. This misinformation resulted in ~$300 extra per month and ultimately loss of trust.2) Double accounted for a credit. This of course resulted in a higher cash to close (again). This mistake was identified the day before closing. This is after the larger error regarding taxes was identified. It came off careless, and veterans United was only willing to compensate for some of the errors.I don’t know how much of this was directly the loan officer’s fault, but if I was leading the loan process with a client, I just feel like I would be more careful when presenting information.The purpose of this review is not to complain, but more to inform anyone going through this process that they need to be double checking these areas (at the very least) to avoid surprises.
Response from Veterans United
Thank you for this information Johnathan. A member of our Client Advocate Team is available to you for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Thank you for working with us. The entire process was stress free because each team member was engaged with us during the entire process! Thank you for all the time and effort you have put in to helping us find our first home!
