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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,011

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

10/10 for Robert, Sam, Alex and everyone who helped us realize our home-buying dream. While the process was stressful having never done this before, everyone at VU was ready at the helm to answer all our questions and to provide the necessary guidance. The staff was so helpful and friendly making us feel like they were truly in our corner. I would definitely recommend them to anyone in need of services.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

4.5 out of 5 Stars
Would Recommend
headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

1.5 out of 5 Stars

There were two options we were given. To pay or not to pay. We ended up saying we did not want to pay numerous times and it went to the other option to pay multiple times where we had it rewritten for us not to pay. It was very frustrating and stressful. In the end everything worked out but was told numerous things like we wouldn’t have to pay two months and that was wrong info too.

Response from Veterans United

Hi Vaolele,

I’m really sorry to hear how frustrating this process was for you. Buying a home is stressful enough without having to deal with conflicting information, and I can understand how that would be incredibly frustrating. That’s not the experience we want for our Veterans, and I hate that we missed the mark here.

My team would really like to look into what happened and see how we can learn from your experience. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to talk through your concerns and make sure you have the support you need.

5 out of 5 Stars
Would Recommend

Very good experience being a first time home buyer I'm gonna recommend them to other veterans

headshot image of Kevin Ohlendorf

Loan Officer: Kevin Ohlendorf

NMLS# 2091574

5 out of 5 Stars
Would Recommend
headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

5 out of 5 Stars
Would Recommend
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend
headshot image of Haley Moore

Loan Officer: Haley Moore

NMLS# 2447892

5 out of 5 Stars
Would Recommend
headshot image of Holly Hoahwah

Loan Officer : Holly Hoahwah

NMLS# 1985730

5 out of 5 Stars
Would Recommend

I couldn't have been more satisfied; Veterans United Home Loans is a top-notch company. I would recommend Veteran United without any reservation.

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
Would Recommend
headshot image of Anthony Tewogbade

Loan Officer: Anthony Tewogbade

NMLS# 1860190

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
Would Recommend
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend

As this was my first home buying process, I could not have asked for a smoother process. My team was very quick and easy to work with. If I could rate my experience 12/10 I would in a heart beat.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
headshot image of Shawn Workman

Branch Manager: Shawn Workman

NMLS# 169957

5 out of 5 Stars
Would Recommend

Veterans united help me buy my first home and they were with me every step of the way. Extremely professional and very helpful. Had all the answers for me and made the process of buying a home as stress free as possible highly recommend working with veterans united.

headshot image of Jacob Henricks

Loan Officer: Jacob Henricks

NMLS# 2605978

5 out of 5 Stars
Would Recommend
headshot image of Brad Quint

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend

Great Team and overall experience from start to finish! I will be recommending them to friends in the future.

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

4.5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Dawn and Monika were true rockstars. I feel so fortunate to have such a great loan team behind me. If it weren’t for them I would not have had such a smooth transition for my loan assumption.

headshot image of Dawn Plank

Loan Officer: Dawn Plank

NMLS# 35210

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5 out of 5 Stars
Would Recommend
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

4.5 out of 5 Stars
Would Recommend
headshot image of Benjamin Hummel

Loan Officer: Benjamin Hummel

NMLS# 2342632

5 out of 5 Stars
Would Recommend

For a first-time homebuyer, Veteran United made the process stress-free and easy. The only thing I had to focus on was finding the right home. They provided me with an excellent realtor referral, and Cesear guided me through the entire process. It was an absolutely amazing experience.

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Would Recommend

While Clint and Ruben were great, your underwriter and loan coordinator seem a little bit suspect. I get that their job is to scrutinize every loan however they completely failed in their duties to look at our complete credit and buying potential. I get that our buying and living situation is unique and that while I will be commuting for my job for a short time that will not be permanent and thais house IS going to be our permanent location so you should probably consider trusting a veteran when he or she says they’re going to do something. I was very disappointed in this aspect of the process. I would absolutely work with Clint and Ruben again, but if you scrutinize all of your potential buyers this way, I’m surprised you ever actually get any business. SERIOUSLY

headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend
Photo submission from Samuel P.

My whole team was incredible! I can’t speak for the entire MyVeteransUnited company, but if I have my way, 100% of my friends will be using the team I had. I can’t speak higher of how amazing my experience was. I have no issue shouting that from the rooftops. I honestly didn’t have a single headache that they didn’t address with speed and efficiency. It was like dealing with trusted friends. I wanted to invite them for a BBQ!! Truly an amazing experience.

headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend

They were awesome, super patient with my hectic schedule and would check in every now and then.

headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

Thank you for making my first home purchase very smoothly!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

More Reviews

See all 428,011 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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