Overall, I am very impressed and grateful to all staff at VU who helped out. I absolutely love the house and beyond blessed. Very beautiful home and base of operation for me and my daughter - I won't let you guys down either. Amazing communication from all, beyond respectful, and appreciate the super easy process for a 1st time home buyer. I know there was a ton of backend work for me, but from my end - you guys all made it too smooth and during the process I was confident you guys would reach out if there were problems, needed more information, etc.I gave a overall 9/10 due to the final closing process. 100% understand it does not fall on VU but very sloppy and unorganized title company. Quite a few last minute changes from seller, etc. I was fortunate I was not kicked out of my residence or paying for hotel - moving forward this could be a huge problem for another veteran and wanted to just bring up.Thank you guys so much, it honestly means the world to me and my daughter. It still does not feel real and serious welcome anytime to say hello if in the area. Please reach out if you need more clarification or info on anything discussed above.
The whole team was great and perfomed better than any other close we have had. AAA+++++
I would recommend using veterans united home loans they have great people working for them they always kept me informed and made sure all my questions were answered. This is my first home loan and It was easy and I never felt lost.
Veterans United was excellent to work with! The team was great! Thank you, Jeremy,
Genevieve, and Ellen. All employees were friendly and professional. No hidden fees! Used the VA loan with no problems!
Thank you to all the individuals that made home ownership happen for me. Life has been difficult the last few years and everyone at Veterans United made the process as easy as possible. You do not know how much your help means to this Marine veteran. Semper FI
This time around we found success and the home that is a great fit! The only reason for the loyalty to VU was because of the positive interactions on the first attempt to purchase a home.
If I said, Thank you all, and thousand times, it would not be enough... but for the last time...
Thank you & God bless you all!
Great experience and easy to keep the ball rolling with the to-do list
Thanks for your part in the preaproval process, answering my questions and concerns during closing. It's a dream come true.
My wife and I got our first house but wouldn’t want to go through that experience again definitely felt unsure if we was getting the place and wasn’t explained well or at all about every process so we never knew what was going on.
Response from Veterans United
Hey Johnathon,
First off, congrats to you and your wife on your first home! I’m truly sorry to hear that the journey to get there was so stressful. Buying a home should be an exciting experience, not one filled with uncertainty. It sounds like we could’ve done a much better job of keeping you in the loop and explaining each step along the way. I understand how important clear communication is, especially when it comes to such a big decision.
If you’d like to talk more about what happened, my client advocate team would be happy to listen and see if there’s anything we can learn from your experience. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, but please reach out anytime that’s convenient for you.
