This was a FANTASTIC group of people! NO COMPLAINTS AT ALL! This is the third home buying experience I’ve had a part in! And this made the other two look like child’s play! The mortgage companies, banks and lawyers, in New York State real estate are sick, disgusting, legal, extortionists! HOLDING THINGS UP AND COMPLICATING EVERYTHING TO MAKE A BUCK! It took less than a month to close on our new home here in Kentucky! As it would have taken at least 2 months in New York State! DISGUSTING! None of that took place here! After our offer was excepted, I contacted my agent and asked her for the name of a real estate lawyer she would recommended, AND SHE SAID WHY? Because here in Kentucky, they don’t mess with all that crap! They do things Sooo much better then the criminals in New York State!
They were with us every step in the process. It took us a while to find the home that was right for us, but they were when we needed the right advice.
Stay away from VU. Horrible customer service, horrible communication, disorganized process. Two separate professionals involved in the sale said that VU was the most disorganized lender they had ever worked with.
Response from Veterans United
Samuel, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
Wonderful experience with everyone involved. They all work extremely hard to ensure everything was as smooth as could be.
My experience was more than amazing.
The online portal was very convenient to complete tasks and know the status of the loan
A great experience I will always recommend her and and the company as well
Veterans United help us to make our dream home a reality! They took great care and pride in ensuring that I was best setup for success - I couldn’t be happier with the whole process, from pre-approval to closing day. Veterans United made it easy and special! Tell Rob Riggle I’m ready for my commercial now!
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My experience with Veterans United Home Loan (VUHL) has been an EXCELLENT! VUHL work with the upmost professional and caring customer service. It has been an enormous pleasure knowing that VUHL Loan Specialist such as Rob Parham and Tommy Engel place go above and beyond their full attention to its customers.
My experience was wonderful…I am so glad I chose them …..
I HOPE you guys don't sell our new mortgage! We've been VUHL clients for the past 2 years and have truly enjoyed every interaction we've had with your staff. The customer support is second to none and the process could not be easier.We've gotten a number of mortgages over the years but VUHL is HANDS-DOWN the best, easiest, friendliest company to work with.THANK YOU, THANK YOU, THANK YOU!
Everyone was so friendly and courteous. They were very helpful with all my questions and concerns. They were very informative on all the steps of my loan process. They worked as a team to complete the job and always had somebody working hard on my loan from start to finish. I would highly recommend Veterans United.
Highly recommended! Trusted company and understands the needs of the Veterans!
