This is the most user friendly service I’ve ever had the pleasure of doing business with!
This is the third time I have used Brandon for a home loan. I wouldn’t want to use anyone else. Brandon is awesome and has made this process as easy as it could be. I’d also like to thank Diana and the rest of the team for making this process smooth and getting my family into our forever home. Thank you for everything Veterans United!
Great team to work with felt like family to me.
I was new to home buying, and new to the homebuying experience and receiving a loan. I was pre-approved for 400k and they were happily and easily able to bump it up to 425k for wiggle room for me. They were professional and reliable. Their was some issues with the loan mainly filling out paperwork, it was pretty easy. If their was an issue I would get a response the same day so that I could correct the issue and they also inform you of how to fix the issue or guide you in that direction. Everything is done online and in steps so that you dont skip over important information. They never made me feel uncomfortable and helped me every step of the way! Highly recommend! Also great coordination between them and my realtor team!! Thank you so much!!
Veterans United made everything easy. From helping me get my credit score up where it needed to be, to the final steps of closing. Besides sending in pictures of documents needed. I didn’t lift a finger. Would recommend to any veteran
The team at VU worked very hard to ensure all of my concerns were answered and got everything completed for my closing
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Veterans United was a fantastic organization to work with. I truly could not have asked for a more smooth transaction.
The entire team goes above and beyond to help you out each and every time you buy a home. They actually pay attention to your needs and wants, and tailor the entire experience for each family. They also set you up for success by explaining and providing resources each and every step of the way so there are no surprises at closing. The Veterans United family is amazing.
As a first-time home buyer, Veterans United provided an extremely easy and stress-free experience and actively communicated with us during each step of the process. Through a support network of highly knowledgeable and friendly VU professionals, my wife and I were able to buy our first home in our dream location. From Pre-qualification to Pre-approval to Closing, our Veterans United team provided a very convenient process to review, e-sign and submit documents. Every encounter was clearly explained in detail through phone calls or messages, day or night, to ensure we felt comfortable with each step and understood each administrative requirement. The amazing team at VU take pride in helping their customers reach tremendous goals! Thank you Veterans United for taking care of the military community and our families!
VU is an outstanding company. Made the refinance process quick and effective - in spite of Covid - set realistic goals and expectations throughout the process and was able to get me an amazing rate when other big name national companies (throat clear Rocket Mortgage) had been unwilling to work with me.
Proactive and prompt couldn't have been better
very disappointing
Response from Veterans United
James, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
Was dreading this process hearing about other people’s nightmares of companies not returning calls, not being thorough or courteous. NOT the case with Veterans United. They are great to work with, responsive and fast! Highly recommend!
I am a Retired Veteran and my wife is a Veteran. This is the second VA mortgage that we have obtained from Veterans United Mortgage, and each home purchase was handled professionally, with very personal touches thrown in. We experienced some issues with the seller that were taken in stride by our Loan Specialist, Jason Bals and his team. He helped to smooth out a rocky approval process due to the sellers issues. The Veterans United Realty team in Tucson, AZ was also amazing, with the hard work that they put into the process to ensure that we had a successful Veteran home buying experience. I recommend Veterans United to any Veteran that is looking not only for professionalism but also personalization in their home buying experience.
