Great service
The process was smooth! This team was so helpful and really delivered! Ryan, Bailee, Matthew B and Current Smith are also pleasant to work with. I highly recommend Veteran’s United!
The entire process with JB Barton and the VU team was excellent. Our title company and Realtor made the same comment to us- that this was the smoothest VA loan transaction they had worked with and praised JB, Melissa’s, and the team. We always felt like we could call or text them at any time with questions and they worked behind the scenes with our realtor to accomplish things we needed in an effective and timely manner. We had an incredible experience.
only hiccup was change in team at the last minute but otherwise grateful for support and hustle from start to finish!
Very poorly explained the amount of loan after closing costs
Response from Veterans United
Hi Charles,
Thanks for sharing this. I’m really sorry the final loan amount and how closing costs impacted it weren’t explained clearly. That’s the kind of information that should be laid out in plain terms, especially when you’re making such a big financial decision. You shouldn't be left guessing or trying to piece it together on your own. I know how important transparency is during the loan process, and I hate that we fell short there.
Feel free to reach out anytime at 1-800-212-5200 or email me at ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST, and I’ll make sure your concerns are heard.
Their support was on point. They were available always and took off everything.
We are very thankful for the work that your team did.
Again, VU has done its best. Thank you to the whole crew that worked with us throughout this process.
I have already told other veterans building and buying to look into yall
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The team there was awesome and helped me through the entire process making it as easy and painless as it can be purchasing a home. They took the time to explain things to me and made me realize that I had the right company on my side during this process. I got my new home and can't say enough great things about them! You guys rock!
Veterans supporting veterans is awesome and immediately gives family vibes. The experience with the entire team was helpful, detail oriented to get the process completed, and even shared some stories and laughs. I salute you all for a pain-free process to land the house that checked ALL of our boxes! Thank you for your support!
Great job by Jackson and his entire team.
I would invite Chris and his team to Thanksgiving dinner. They were patient courtesy professional and always friendly. Like family. Wait better than family. Easy to work with. Problem solvers for any concerns. Thanks so much
