Communication was terrible with our loan officer. It would day several days to get a response, whether it was text, email or phone call. Our realtor and title agent also had trouble getting ahold of our loan officer. Once we got Jared to help with the loan, it was better.
Response from Veterans United
Hi Brian,
I’m sorry to hear communication wasn’t what it should have been during your loan process. I know how stressful it can feel to wait days for a reply, especially when you and your realtor needed timely updates. I’m glad Jared was able to step in and make things better, but I wish the whole experience had felt that way from the start. If you’d like to share more, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Very professional. Always answered all questions and took time to contact back. Highly satisfied with all aspect of the process. Scott and the team made the process so smooth and felt like a familiar process. I would give 20 stars if I could.
Timothy, michael, and max were very great to my wife and i! Very helpful along the way. 10000/10000. Will be using again!
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The process was quick/easy, and the team was always available to answer any questions I had. As a first-time home buyer, I couldn't have asked for a better team.
Kelly and her team were amazing to help guide me through this process.
As a first time homebuyer everyone did a great job guiding me through the process.
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Zach and his Team were awesome to work with!! Very responsive, answered all my questions and kept us informed throughout the process. We closed in under 2 months!
Tommy and Dustin are an excellent team designed to handle anxiety, fear, and mistrust. They are calm, professional, and efficient. I am so blessed to have access to Veterans United!
Alex and his team they are the best
