Amazing Team work from start to finish!!!
While some staff was helpful, othee staff did not know what they were doing. Requesting water samples for priveit well that he claimed was state required, when in fact thats not true. When I questened him, he stated it was EPA requered this is also not true. I have been the water treatment for 43 years, I am requered to know the state and Fed regulataion for my job. Even though it was not required I was made to pay extra to rush the test so we make closing date wich was delayed a day. This caused a lor of stress that was not needed. Due to this employee not knowing what they are doing.
Response from Veterans United
Hey James,
I really appreciate you taking the time to share this feedback. It’s clear the experience brought a lot of unnecessary stress—especially around the water testing and closing delay. I'm sorry you were put in that position.
Given your 43 years in water treatment, I can understand how frustrating it must have been to hear conflicting information about what was required, especially when it didn’t align with what you know to be true. It’s frustrating enough to deal with added costs and time pressure, but even more so when it feels like it could’ve been avoided with better guidance.
If you’re open to it, our Client Advocate team would like to dig into this further and look at exactly what was communicated and why. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST—or anytime that works for you.
We are very grateful to you Jake and your team who works tirelessly in assisting us with all our questions and needs, specially to Brooke Mudd. Thank you.
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The team i got was very great, they helped me every step of the way. The app helped keep everything in order with the to-do list as well.
You sign up to trust the people in your corner have your back, I felt like who I was working with had mine however I can’t tell you what part they had since the communication was rough.
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I would 100% refer Veterans United to family and friends. My experience was great from start to finish and I couldn’t have asked for a better team to help us with our first home. Everyone was patient and accommodating to explain things to a first timer like myself, which was really important to me. I will always be grateful for the transparency and genuine nature.
The entire team guided me step by step to the finish line and they all are extremely patient. They showed passion for my concerns and kept me calm when I was feeling overwhelmed.
This was the decision I could have made from the beginning of the process to the end every phone call every question was returned and answered my va team was awesome thanks Andy moe and Erin you guys were awesome
