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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,368

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 428,368 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

I would recommend VU every time and any time. They are outstanding to work with and hands down the best loan company for veterans.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

4.5 out of 5 Stars
Would Recommend

Rachael Priest specifically seemed to go above and beyond the call of duty, but the whole team and everyone I talked to was polite, well spoken, and knowledgeable!

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend
headshot image of Solibel H. Ramos

Loan Officer: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend
headshot image of Joshua Kittle

Loan Officer: Joshua Kittle

NMLS# 1035193

5 out of 5 Stars
Would Recommend
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
Would Recommend
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

4.5 out of 5 Stars
Would Recommend

Thanks for all your help i appreciate all the hard work that was done from everyone involved all the underwriters the title company etc

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend

I had an awesome first time home buying experience. We purchased a beautiful home, with help of expert team. We would highly recommend the veteran united team to any home buyer.

headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

If you are a veteran, there is no better group than Veterans United to handle every aspect of your move. Whether, selling or buying or both, they will walk you through every step!

headshot image of Blayke Baxter

Loan Officer: Blayke Baxter

NMLS# 2026838

5 out of 5 Stars
Would Recommend
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

4 out of 5 Stars
Would Recommend
headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Hands down the best experience we have ever had in a home buying in our 31 years of marriage !!

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend
headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

What more can I say if we had a question, it got answered quickly I give them a 10+++, Good Job well done Thank you Joe & Dianne

headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

4.5 out of 5 Stars
Would Recommend
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

4.5 out of 5 Stars
Would Recommend
headshot image of Danny Reyna

Loan Officer: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend
headshot image of Heather Damer

Production Manager: Heather Damer

NMLS# 12449

1.5 out of 5 Stars

Overall, we had very little direct communication or interaction with Kyle Gardner. Our direct point of contact, Justin Owens, did not meet our expectations for service. His communications were often delayed. He was difficult to get in touch with via phone, and seldom returned messages. He was outright incorrect about our financing situation initially, which caused some major adjustments. Specifically, he indicated that there would be NO issue with financing under a VA loan as an un-married couple, where my partner is not qualified for VA loans. Quotes for loan rates and recommendations to wait ended up not in our favor.
Overall lackluster experience that required a disproportionate amount of proactive follow-up on our end to move the processes along.

Response from Veterans United

Thank you for being honest with us about the conclusion of your loan process, Brian. We learn the most when we listen to our clients, and we hope to learn even more from you soon. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for folks down the road.

5 out of 5 Stars
Would Recommend
headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend
headshot image of Jessica Pratt

Loan Officer: Jessica Pratt

NMLS# 1450320

1 out of 5 Stars
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

4.5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

More Reviews

See all 428,368 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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