Buying a home doesn’t HAVE to feel like a business transaction, I learned this most with Veterans United. The team I was connected with all joined me in this process and would check in with me weekly to ensure everything was running smoothly. I never got a machine, not once. I could even text them and they would answer almost immediately or if I wanted to call it was a direct line. Most importantly, I never felt like a business transaction. At all. The way you talk with your team is as if you’re talking to old friends, they joke around with you and make sure you understand that they are happy to be on the phone with you. I’m not sure where Veterans United finds their teams, but they should probably move on to hiring/training the DMV roster maybe...
VU and Travis Ward were a pleasure to work with - especially in this hectic market.
Our loan team was extraordinary! We were selling our old home in one state while buying our new one in another. They were knowledgable, stayed on top of everything, kept us informed, and made the whole experience a breeze. We will definitely be contacting them for any future loans and highly recommend them!
First time VA loan for us, VU was eager to help us in every stage of the process, from the VA approval to the closing. They were efficient in correspondance and keeping us updated which made it a smooth and easy transition.
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The mortgage industry is now a virtual model, which can be concerning to cyber-security-conscious customers. Kyle and his team are very responsive to inquiries, making the process easy to navigate. The communication (call-backs, email, quick responsiveness) makes all the psychological difference in adapting to the model. :)The customized doormat is a GREAT touch!Well done, and I will recommend VU to fellow vets.Best,
Rey Gonzalez
We highly recommend to everyone.
Veteran’s United has terrible customer service. I was extremely stressed out from the way they communicated with me. Everything was SUPER URGENT and I felt like I had no say in any of the process. The loan team would include me in the group emails, but not use terminology I could understand. I hated the whole experience. Kelly Phillips was an amazing realtor, though. Request her if you can.
Response from Veterans United
Justin, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
