Amazing company!
It's been a long time since I've applied for a mortgage on a home, and there's more to it than I remember. Be prepared to provide documentation, lots of it, in a timely manner to keep the process going. Depending on your circumstances, you may have to contact several agencies for current information, which may have to be mailed to you, though some is available online. An updated computer and printer/scanner are invaluable. Read information VU has posted on their website which can be helpful to you. Also be aware that even though most loans are "0 down payment", there are fees involved, some of which can be rolled into the loan, but expect there to be some cash layout required at closing. Discuss any concerns with your loan specialist and they will be happy to help.
Thumbs up , there for me and my family was able to call anytime quickly respond to all calls. Thanks
Overall great experience and I would recommend to all vets
I would like compensation for the lost interest I paid to cover my own interests in the loan that failed to clear on time and should have been dealt with without my involvement. I'm fairly certain if I hadn't gotten involved we very likely would have gone beyond the 15 day grace period with the mortgage company thinking it was all taken care of. Without my follow up (several hours of dealing with this) it seems no one would have known there was an issue. Even until just an hour ago no one know there was a problem...
Response from Veterans United
Thank you for this feedback Robert. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
The concierge service was a great help setting up utility service at new address. This service alone is worth its weight in gold!
Are they legit?..........completely legit! :) Being in Oregon but having your loan agent in Missouri can be a little nerve-wracking at first. However the people at Veteran's United and especially our loan officer Nate Bitner made it so easy and comfortable to walk through the process. Their communication and availability is the top notch and it is what sets them apart from the all the others!
Ben is awesome to worked with. He helped us through the process very professional i would recommend United Veterans to anyone who would like to buy new home look for Ben Morgan and Anthony they are good people to worked with. They're the best team ever.
Nick and his team did an outstanding job! I’m very pleased that I didn’t have to pull my hair out while buying a house
My home buying experience was fantastic because of the loan coordinators/professionals that were assigned to me. Not only is their professionalism noteworthy, but they showed me that they really cared. For that, I am so grateful.
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Don’t hesitate to reach out to Veterans United, you won’t regret placing your future in such a capable system and a team with true priorities that are yours!
You can't go wrong with the loan officers and staff at Veteran's United. You as the buyer always comes first!
If you're in the Hinesville or surrounding areas I absolutely suggest Mr.Isreal. He was absolutely the best to work with & helped me understand everything I needed as a first time home buyer all the while ensuring I felt comfortable through the process. He answered every single call and every single text message and I really don't think I could have gotten through the process with another loan specialist. Thank you Israel Tinoco. The Veterans United Office is well placed and very clean everytime I visited. I even got a 1st time home owner gift and I absolutely love it.
Communication was extremely poor. I was constantly having to call and email and call and call again w unanswered questions. I would explain something to my 'loan coordinator' and it would still be on my to do list for days. The whole To Do List was deceptively slick. In the end I felt it bordered on harrassment; because issues would seemingly be resolved but wait nope there it is again on the To Do List. Gotta take care of that to do list, even tho the task was supposed to have been removed by the loan coordinator. I was harrassed for things not even related to my account (a water test that was for another veteran!)Closing was delayed; I don't think I even found that out not even a week prior to the date.I never spoke to my loan coordinator even once, even though I left multiple messages for him to call me back.I still don't know how to set up my mortgage payments. There's a fee that was supposed to be waived because I am 100% disabled - I have no idea if that actually happened. Haley was 'unsure' and Donald never called me back.I had to jump through all sorts of hoops last minute to procure a bank check on a Friday afternoon for a Monday morning closing because no one could give me an actual dollar amount.My realtor was so out of communication I get a text from her the day AFTER closing saying 'did you close?'. Meanwhile she was constantly bragging how she found me my dream home - no she didn't!!! My mom's friend found it on Zillow!!!The appraisal was late, the inspection process was confusing and not properly explained, my house was not properly cleaned upon the move in date.....I feel I could go on but this is starting to affect my blood pressure.
Response from Veterans United
Matthew, On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. We value your patience and commitment in sticking with your loan specialist it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time and we apologize if you felt there were unnecessary delays during your process.
