Working with veterans United was stress free. Loan officer and staff was amazing in their quick response to any question or request I had. I would definitely recommend them.
Would recommend Veterans United to all Veterans. They had it all done in just 34 days. And it all went better than expected.
All aspects were well planned and executed.
I would recommend a bit more communication during the process. It got a bit frustrating that we were not hearing anything for a couple is months. Also, every few days our bank account would get accessed. It was not until I said something that it stopped. If you are online security and identity conscious, this is a bit alarming especially since it seems for no apparent reason. Overall, it was a very good experience and I would use Veterans United again. Very top notch and on the ball.
Staying in contact was the key with me and they did a his every step of the way. Outstanding team and answered the hard questions
Name of reference for any veterans that’s on the market looking to buy a home.
Thank you
Due to credit misreporting issues, I almost couldn't qualify for a VA loan. Even though I wasn't qualified, they directed me to Patty, a free credit-advising specialist with VU. She found the error and wrote a letter for me to dispute with to update the information. If it weren't for her, I would not have been able to get my lovely new home. Thank you so much to the entire VU team for all of your hard work!
If your experience is like ours was, highly recommend pressing for timeline and setting expectations, else don't be surprised when your closing moves three times within 1 week because there was no communication and no coordination on these matters from the "loan specialist" team. Not happy. No communication, no phone calls, so absent.
Response from Veterans United
Hi Louis, it is important for us to understand your point of view and promote mutual understanding. Thank you for providing your feedback and we welcome the opportunity to speak with you further to review the events leading up to your closing. While working hard to serve you, truly, we regret having fallen short of your expectations. We hope that you are doing well in your new home and that our commitment to serve you has a lasting impact. One of our Client Advocate team members is available to learn more so that we may understand your recent feedback.
Made the process so smooth and easy
Veterans United made my home buying and refinance process very easy !!
overall experience was good there were times when nobody would call back or get information flowing in a timely manner then would not follow up with things to ensure things were done. still i am thankful for the help i did get.
This process was easier than buying a car. I would highly recommend. 10/10
