Working with veterans United was easier than we thought! Having the portal was extremely helpful because we can view the documents we signed and still have left to sign. It was a very organized process!
I recommend using veterans united to any veteran or prior service vet. The services are awesome and well informed with the housing market. They give the best experience to the buyer.
They tried to say I didn’t turn in documents that I did and pushed my closing date back two days before closing. It all worked out but didn’t not need to be as extremely frustrating as it was
Response from Veterans United
Hi Abigail, your feedback matters. It is our desire to carry out the VA lending process in a way that provides genuine care, respect, and professionalism to each and every client. Our commitment to serving you is unwavering. While working hard to serve you, truly, we regret having fallen short of your expectations. We hope that you are doing well in your new home and that our commitment to serve you has a lasting impact.
Surprised at the increased closing cost at closing. Thought it was too high and was not explained.
Very good friendly and prompt experience all around!
Thanks
Was my first time buying a house. After several phone and probably most were silly questions. Robert still treats you with respect and professionalism. His team did a outstanding job highly recommend veterans united.
Don’t use them unless you absolutely have no other option. They are slow, inefficient, and have terrible communication. They can do this because they do so many VA loans they can afford to lose customers. I used USAA in the past and had a much better experience with them.
Response from Veterans United
Hi Andrew, thank you for your open and honest feedback. Often times when documents need to be translated, it can cause delays in the process as well as differing time zones can make it challenging to connect. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail.
It was a pleasant and pain free experience. I guess my only slight complaint was the length of time (it seemed very long) to get an appraisal for the property. But in general super happy with Rett and his team.
As a first time home buyer my experience was nothing short of exemplary with Veteran's United. They showed a great deal of flexibility to accommodate my non-traditional work schedule. Information was almost always readily available and If I had any questions, they were satisfactorily addressed in a timely manned. Having an appreciation for all the background work that takes place, Veteran's United have certainly made the experience Tolerable.
Easy peasy..
Lol
Best rates and excellent staff.
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For the Veterans or persons that embark in
a home loan or refinance I can tell you that
the fear and anxiety is something normal in a process like this...
Your loan team is everything because you
have to trust them to follow their recommendations and accomplish your goal.
Veterans United has the modern tools and
dedicated personal to help you with this
enterprise.
Thanks Veteran United Home Loans !
🚾
Very professional team, they are very quick to respond and make you feel like a priority.
Veterans United responded quickly to my loan request. The loan process was simplified with the 'To Do' list. The loan officer helped clarify my questions through out the loan process and they made it simple to upload all the files online. They tell you what forms you need and it was easy to upload them through their website. The best thing about doing everything online was that I could work on the paperwork whenever I wanted. I was offered a great interest rate and at the end of it all I get my first home.
