The whole team at Veterans United was a pleasure to work with. They made the home buying process easy to navigate and were happy to answer any and all questions I had. I would absolutely recommend them to fellow veterans looking to purchase a home. I can’t begin to thank them enough for all the hard work they put in to help me accomplish my goal!
I would not share my review because it is mostly negative. In the end, we got enough info to VU that they granted the loan thank goodness. Maybe I am an old grouch, but many of the requests for information were pure trivia with no apparent tie in to actual credit worthiness.
Response from Veterans United
Hi John,
Thank you for sharing your feedback with us. I’m really sorry the process felt frustrating and that some of the requests for information seemed unnecessary. We know the homebuying journey can feel overwhelming at times, and it’s never our intention to make things harder.
That being said, I’m really glad we were able to help you secure your loan in the end—it’s always an honor to assist veterans on their path to homeownership. Your feedback helps us understand how we can improve the experience for others in the future, so I appreciate you taking the time to share it.
If there’s anything more you’d like to discuss, my team would be happy to help. Please feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Wishing you all the best in your new home!
I just really want to commend the attentiveness of your staff. They were so helpful, and kind and did such a thorough job that we ran into no issues and closing was a breeze. They went and above and beyond to make the whole process painless and stress free. They even sent me a personalized congratulations gift once we closed on our new home and it just really shows the genuine interest and care they put into each family or individual they are hoping through the process of buying a home.
The lighthouse program is great to help people get approved, it would be cool though if they helped you reach the goal amount you want to get approved for instead of sending you back to the loan officer once you meet the minimum requirements for any approval.
Nah, yall know what you're doing and how to do it. It is my job to identify weaknesses in processes, procedures and operations and I have nothing to say here. Great job, thank you, next time I wont be so difficult but even with my limited schedule and availability, y'all did amazing or we wouldn't have crossed the finish line. Great job, thank you again.
Nothing but exceptional customer service from Veterans United! It’s always such a pleasant experience working with them, which is why I’m constantly referring VU to everyone! No one comes close to them! 5 stars!!!
Chad Anderson and Jordan Powell and Katy were all great I cannot thank them enough the process of buying a home was super easy and smooth this team made buying a house easier than renting a place everything was smooth from day 1 and they were awesome with communication and and everything just went so smooth definitely will recommend them and congratulations again Jordan on the new baby.
As a first-time home buyer with no real idea what was involved, the team took care of everything. I did not even have a single day of stress during the process. I was notified about everything I needed to take care of, and it was explained to me if I had any questions. Emails were sent for constant communication amongst all the different people, so it felt like I was always aware of exactly where we were at in the process.
Everyone was beyond helpful and communicated with me at every step. The process was as easy as it gets and completely stress free. They all deserve raises or bonuses!! Thanks everyone!
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Everything was great! Andrew was awesome and communicative throughout the whole process.
I had no idea the home buying process could go this smooth. I really honestly don't know what I would have done without Veterans United. Everyone was very knowledgeable, kind, and always made themselves available. My wife and I feel like we blinked and then we were closing on a house.
You guys did your best 👌
