Clayton and Chris are the two power players on the whole squad, if the rest of the team operated like they do, the whole team would be a championship team! I really appreciate these two without them my whole entire process would have fallen apart 1 year ago. Mike was also a godsend as he was there anytime I needed to view the property no matter what time or what for. if it was up to me I would use these guys as the BIG 3, they work together well which in turn works for the veterans. Please give these 3 something great for their hard work
It started out great but wasn't too long before the communication started lacking once they got their piece of the pie and closing was upon us then they want their good reviews before they sell your mortgage off to some company I haven't even been dealing with less than 2 weeks after closing. I have since found out that this is a regular occurrence with mortgage companies selling out but I think it is very bad business. You should get rid of that Veteran's United name because you just use us and then pawn us off to somebody else after you get your take. I will not be recommending Veterans United to anyone. I will say John Sullivan's assistant Emily and Bailey with the insurance side were very pleasant to work with when I talked to them.
Response from Veterans United
Thank you for this feedback John. We are thrilled to hear that you had great communication with your
Loan Coordinator and agent though sorry to learn of your frustrations and apprehension with your new servicer. We also understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We do state the servicing of this loan is to be transferred on your initial LE (on page 3 of your LE) and that document is generally received at the very beginning of your loan process. Then it is stated on your Deed of Trust that was signed at closing and notified 15 days prior to the transfer via the Servicing Transfer Statement which is mailed out. We only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans.
We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed.
Great experience! Mike and the entire team were very thorough and explained everything to me- to include all possible options. Would highly recommend them to everyone!
Experience was great and stress free. Everything in one spot!
I was very happy with the final result, my family in a home during a time where home buying is financially difficult. Veterans United got me a great rate and we're very open about where I was in the process. I would highly recommend.
I was so happy to work with Veterans United. I purchase two homes prior to this and completed two refinances. I will have to say this is the best experience I ever had. I love the fact I could text, call, or email someone and have them be so responsive. They were even available during off hours and weekends. I am always very anxious about the home buying process, but this experience has really changed my perspective. I'm excited to work with them again in the future.
I highly recommend veterans united to friends and family it was an amazing experience working with a highly professional team.
My team was phenomenal! From day one Josh was walking me through each step and was very patient and helpful. It was about a year long process and they making and my team always stayed in touch and checked in, even when there wasn’t much movement towards buying a new house quite yet. I truly don’t have any complaints and am thoroughly impressed with every one on my team. The process went very smooth and everything was straight forward and completed in a timely manner.
I couldn't have been happier with the service and overall friendliness of everyone I interacted with. I had a great time buying my first house!
The team I had was amazing. They helped me through everything. Even when I had the most ridiculous question they answered me no hesitation. Thank you !
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Rob and his team were amazing! They were caring and talked us through the process. Anytime I needed Rob or Matt they were right there!! Thank you so much!!
Everyone was great, including Jeff.
VU is truly here for the people it serves. If I had known about you guys sooner I would have used you for my other home purchases. We are so happy with the dedication and helpfulness all the way to closing. Big thanks to Danny and Audrey for making this a less stressful process.
Excellent service all the way around. Great team to work with
