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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,888

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 424,888 unfiltered, unedited reviews

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4 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

I choose Veterans United for any home buying needs. I highly recommend their services, and everyone on my team provided exceptional customer service. Kudos to Veterans United; I give them a 10-star review.

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

4.5 out of 5 Stars
Would Recommend

My only negative is that the closing cost which is not the fault of Veterans United was excessive as if you add the buyers and sellers closing cost together was over $30,000. They did tell me that the VA charges a funding fee until after I started my loan and that was $8,100. I guess everyone has to get paid even the government, but don’t let them tell you that you have a no money down VA loan because with all the fees I paid $17,000 that did not bring my loan down one penny. I’m not upset just want to give a very honest review. If I had to do it over with Veterans United I would definitely use them. Good luck on your new home purchase.

headshot image of Sean Riley

Loan Officer: Sean Riley

NMLS# 1519830

4 out of 5 Stars
Would Recommend
headshot image of Presley Vaughan

Loan Officer: Presley Vaughan

NMLS# 1122896

5 out of 5 Stars
Would Recommend

Being a first time home buyer brought on a lot of emotions! However, we were hardly stressed because of the great communication we had from Tim and our agent. We were taken care of so well, and we appreciate all the hard work from everyone at VU! Thank you all for being so amazing!!

headshot image of Tim Jarrett

Loan Officer: Tim Jarrett

NMLS# 2001664

5 out of 5 Stars
Would Recommend
headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend
headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

4 out of 5 Stars
Would Recommend
headshot image of Brandi Arvidson

Loan Officer: Brandi Arvidson

NMLS# 1531279

2.5 out of 5 Stars

I have avoided doing this review because I don't really have much nice to say. Going through this process was a miserable experience. Go to a local bank or credit union. Doing this over the phone and the internet is so difficult. I'm sure my opinions on Veterans United world be different if I was able to communicate with them face to face on a daily basis.

Response from Veterans United

Hi Bruce, thank you for providing these details around your loan experience. We encourage people to shop around with several lenders to find the best deal and means of communication for them! Veterans United Home Loans has specialized in the VA home loan for more than a decade, and understand how third party delays can cause frustrations. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed flexibility, especially when it comes to water testing. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.

5 out of 5 Stars
Would Recommend
headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

4.5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

4 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend
headshot image of Vince Bentinganan

Loan Officer: Vince Bentinganan

NMLS# 1987234

5 out of 5 Stars
Would Recommend
headshot image of Kendra Davidson

Loan Officer: Kendra Davidson

NMLS# 1912398

5 out of 5 Stars
Would Recommend

During this entire refi process I took notice of something that could be improved. Once dry closing/signing was complete, days pass without an update. This is not a new thing. After several days you get notified your loan was complete or funded. At this point wire transfer of funds happens and the customer has expectations of seeing funds distributed within 24hrs. At 48 hours you wonder why. At 72 hours it feels like something is wrong. I was able to get confirmation letters day 4, but I had to make two calls to make that happen. Day 5 funds move but takes another day to show up and be recognized. Now we are 9 days after closing/signing. To me this process should include a couple of confirmation notices. One for day/time funding is sent to company distributing funds and a second confirmation when funds are actually distributed. This gap of no updates is too large for such an important transaction involving large sums of money. Thanks for reading this and I hope it helps improve the experience for others.

headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend
headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
Would Recommend

I am referring Tim to a few friends!

headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend
headshot image of Jesse Hamilton

Loan Officer: Jesse Hamilton

NMLS# 1482517

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5 out of 5 Stars
Would Recommend

Fairly easy process from start to finish. Thank you Veterans United.

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend
headshot image of Chad Bowman

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

2.5 out of 5 Stars
headshot image of Solibel H. Ramos

Loan Officer: Solibel H. Ramos

NMLS# 110667

4 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

I would definitely recommend Veterans United for your home buying experience! As a first time home buyer, Cindy Woodham was extremely helpful, offered top notch customer service, and made my experience very easy.

headshot image of Cindy Woodham

Loan Officer: Cindy Woodham

NMLS# 193414

More Reviews

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