The whole experience was great with our team! When we asked questions or had concerns, they made us feel comfortable making sure we understood their answers. It was less stressful knowing they were there guiding us along the way. Everyone we talked to had good spirit and great customer service. Each person was authentic in their own way which we loved. Not one second, we ever felt like we were being rushed or pushed into anything we did not want to do. Thank you everyone for an amazing experience.
what a wonderful experience, I've never experienced such and easy and quick service
Highly recommend. The whole team made everything go so smoothly and helped to make our dream come true. Thank you so much!
Everyone there made the loan process easy. Had to find a lot of information, but it was all laid out and was easily uploaded.
Personally I felt like I was being targeted by the underwriter (possibly because I am a conservative Christian) The degree of inspection & verification for any personal transaction I made was uncalled for - especially in light of my contribution was more than my loan - The collateral was more than twice your risk - I felt harassed .
Is not the kind of experience expected for a Veteran
Response from Veterans United
Rafael, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
Very compassionate caring people and knows how to make the customer very happy.
Veterans United got us the best deal for our home and worked with us every step of the way during the home buying process. They also connected us with a fantastic realtor and to say we have been blessed is an understatement. I will refer anyone I know in the market for a fantastic lender to Veterans United. Thank you all!!
The process was smooth
I’ve only bought two houses and this journey was by far the best experience I’ve ever encountered from when I asked about info to signing the dotted line, these Individuals know their job and know it well. They don’t just run it by other people and as a veteran I appreciate it through and through. It’s nice to have people in your corner who care.
