Derek Summerford was our first loan coordinator and definitely does not have the customer in his best interest and does not perform in a professional manner. My recommendation for veterans United is to part ways with derek.Kimmy on the other hand was very pleasant and professional and a joy to work with.
Response from Veterans United
Hi Anthony, thank you for speaking with one of our client advocates. When a seller is not willing to sign extensions, it can really cause a wedge in the process and that certainly happened in your first round. Once you went under contract again, we were so happy to see a closing within 30 days. We loved that you enjoyed working with Kimmy and we appreciate your honest feedback. Our Client Advocate team would love to learn more about the ways we might help improve the team for future clients. Please reach out to connect with us and provide details on your experience. We are passionate about turning experiences like yours into positive training opportunities.
Best team to work with. I’d choose VU over the competition
Veterans United rocks!! Thank you for your dedication and hard work.
Highly recommend VU to anyone considering a re-fi!
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Veterans United is a great company to work with for home buying purposes. They offer you a one stop shop. Their employees care about you and are not pushy. My experience was pleasant and I have learned a lot. Everyone communicates very well and the process is smooth. New hone buyers will not be disappointed because the home buying process can be overwhelming but Veterans United makes it easy. Your questions will be answered and your expectations will be met!
Our refi was a fantastic experience that was by far the easiest real estate transaction we've ever done. Our team, Mark and Kara, got us from application to closing in 26 days! Highly recommended!
