We are so happy with our over all experience and excellent service from day 1!
Excellent team. Fast responses. Knowledgeable.
They are very efficient and made sure the process of our purchase goes well. Thank you to everyone in VA United especially to Caleb and Stephanie. God bless you all
We were treated as crooks at every step of the process by your underwriters. We’ll refinance ASAP.
We were unsure of the process and nervous about the outcome. At every point the VU team responded to every question and helped us to successfully complete the program. The result was the home of our dreams. They are truly a veteran's best friend.
They honestly worked to help me get the home I wanted. Hands down, I don’t believe anyone else could have done what they did for me.
My experience with Veterans United was great. Much of what they did they did because they are good people who genuinely care about others. I have worked with other agents but Veterans United really stand out. Thank you all very much.
Veteran's United is definitely a class act. I also thank Mr. Bass for his help in the beginning.
Good Company. I was originally only inquiring about a VA loan but always felt comfortable going forward with the process once started.
Veterans United Home Loans is not the only loan you can get, but the perfect loan you can get, Don Smith and his team helped me through the whole process, and made it smoothly as can be! They truly are a blessing from God! I would and will recommend my fellow Marine brothers and sister to choose this loan and ask for Don Smith and his team! Bianca Smith is the sweetest lady! She not only was my to go to person for anything, but made my family feel like we were apart of her family! Between caring about us, helping us all the way through the process, and even going above and beyond to make sure my family was okay and relaxed through the processing of getting this house! I couldn't be more blessed in my life! The experience is amazing and easy with this team!! I was more nervous about getting a home because of all the downs people talk about within the whole process of getting a home, but don smith's team is family, treats you like family, and willing to go above and beyond to make you apart of there family! Ptsing or still in, it's the same feeling as you get when your in "Comradery".!
Be prepared for failed communication, and anticipate new members on the team assigned to your loan requesting for you to upload the same documents over and over.
Response from Veterans United
Therese, we appreciate your honest review. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
