Veteran's United was very easy to work with and I would recommend them to any Veteran looking to buy a home.
The entire team was amazing!! Start to finish was amazing and extremely quick!
This is the team you need!
First time home buyer, outstanding service for veterans! Very simple very quick response times took me 31 days and moved into the house!
I would definitely recommend going through Veterans United for your home loan needs. The experience was outstanding from start to finish. They made the home buy process less stressful and easy to do.
I advise any one needing help with their home buy... Please call Veteran Home loan.. They are extremely helpful and a courtesy team... 2 thumbs up.
Outstanding organization to deal with professional, knowledgeable easily the best experience I’ve had with buying a home and this is the 6 one
Jody and Abbey Duley were incredibly helpful with the streamline refi. They had explanations for all of my questions and made the entire process quick and easy. The whole process was so easy, it was nearly enjoyable.
Keep up the great work
100% recommend Veteran's United. I am so happy we started with them. Homebuying is stressful but VU goes above and beyond to minimize that stress.
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Veterans United was amazing overall I have zero complaints. Thank you guys your amazing.
There were a couple of issues that I encountered during the final stretch of my loan and was supposed to have closed on the 27th of May.
First there was no communication on status of all paperwork needed or not received. When I contacted them on the 20th of May to ensure there was nothing on my end that was needed loan officer was not even signed on to laptop to view my case, then stated that had not received necessary info from Title company, so I email Title stated they sent items on the 18th of May. Loan officer never responded so I called left a voicemail on the 24th to inform her that all items were sent the 18th. Called me back within 2 minutes and said that the email was in the junk folder. I was then told that I would not close until the 28th because of this.
On the 27th I received a call from loan specialist stating everything went through and all was good to go to close on the 28th. Well that same afternoon I received a disappointing call from loan specialist stating that they failed to send me the closing disclosure in time and would not be closing until the following Tuesday (Monday was Memorial day) so there went my plans on moving over a 3 day holiday, had to reschedule my time off from work, the utilities, the movers and help from friends. The Loan specialist did say it was his fault for not thoroughly checking but that was it. For this inconvenience I would have liked for them to have offered at least some compensation for the payment of the movers at least.
Response from Veterans United
Thank you for this feedback Lorena. A member of our Client Advocate Team has reached out for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. We hope that you enjoy your new home and that our explanations have helped improve your experience overall. Please do reconnect with your advocate as we would like to be able to help with a positive resolution and remedy your inconvenience as we are able.
