The stress and emotional impact of departmental disorganization or lack of efficient communication made what should have been an enjoyable home buying experience a completely horrible experience. Therefore, we will never use United Veterans for another home purchase, nor will we recommend anyone else use this service.
Response from Veterans United
Hi Darrell, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We invite you providing more detail and help us look to improve.
Easiest part of the home buying process!
The process was a lot simpler than I thought it would be. I felt very comfortable with Ali from the very first phone call. She was very knowledgeable and professional. Ali set me up with a great Real Estate Professional. Everyone seemed to work together well. My wife and I are very satisfied with the whole team from Veterans United and CoVA Realty. Thank you everyone. I would totally recommend them to any veteran looking to buy a home.
Would recommend to all veterans
Just because they have the word Veteran in their title does not mean they have figured out how to make the Streamline refinance actually be more streamlined. There was no document checklist and the duplication of requests for documents was annoying. If VU is really going to try to cater to Veterans, they need to seriously improve their processes, develop a master list of documents needed and give that list to the vet. This process felt amateurish.
Response from Veterans United
Thank you, Patrick. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I would recommend Veterans United to anyone as they do everything needed to get you in your home. Thanks
Why shop any place else? They are what customer experience should be!
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Great people that keep you informed and answer all your questions. They make sure you are getting the best.
I would highly recommend Veterans United to anyone looking for a home loan. As an 87 year old this could have been a very stressful and difficult time. Veterans United Loan team were always available to answer any questions I had.
My experience with Veterans United was Great. The web process for the for processing and submitting documents was very easy. I was kept informed of were the process was at every point and what to expect next and how long it would take. I would recommend Veterans United to any or our great veterans. Or anybody cause they are not for veterans only.
