The MyVU page made the whole process simple and easy.
Lack of communication with the buyer with last minute or I call and leave a massage and never got my call back to resolve an issue. Sarah did this number of times.
Response from Veterans United
Hi Casey, it is important for us to understand your point of view and promote mutual understanding. While limited communication is never ideal, it was reassuring to know that your whole process was not lacking. Providing clear and effective communication is a top priority throughout your entire process and we understand that we missed that in your experience. Thank you for discussing this with a member of our client advocate team so we may learn how we might improve as part of our commitment to providing outstanding customer service. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team.
If you use a Veterans United, be prepared to have your time respected. Be prepared to have a competent and friendly team that will help you through the entire homebuying process. We got a house that we wanted, in an area that we liked, for a reasonable price in a competitive market.
Working with Veterans United was seemless! They made everything so easy and comfortable. I guarantee we will be using them for any future home buying needs!!
I would say if you want it! Veterans United can get it done.
Not at one point during the process of purchasing my home did I not what was going on or not have someone from the Veterans United team to answer my questions. That's really all I could ask for.
They have a system in process which is under constant review and
keeps your loan application right on target.
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This is honestly the way to go when seeking to purchase a house. I like the quality, the organized manner they go about when doing business. How they guide you step by step. It was a positive experience.
Our loan team ( Chris and Heather) were amazing. This was our first home purchase. We recently sold an estate home, and the buyer used some other lender. They were horrible. But our team at Veterans United helped us consistently and were great. We were relocating from out of state, and they were still able to close in 24 days. When I say amazing, i mean amazing!
It was easy step by step. Thats what you are after when you are busy working. They are excellent at follow up and reminders. I appreciate their hard work.
Veterans United has made purchasing our home and refinance a great experience. The application process all the way to closing was very pleasant and painless. All questions we had were answered timely and professionally. We have been pleased with our loan team. Lee Sattler was our assigned Loan Specialist and was excellent to work with. He contacted us with lower interest rate and refinance options that we couldn't refuse! We definitely would recommend Veterans United!
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When I received the first phone call from Nate, my loan officer, I knew that I was in good hands. He walked me through every step of this process. He answered all my questions and reassured me when I had concerns. He truly treated me as if I were family. I didn't have to worry about what to do next. The process was very well laid out and I could see that my loan team worked very well together, like a well oiled machine. Thank you so much Veteran's United for taking such good care of me!
It was my first time home buying experience. If I would buy a house again, I would definitely ask their help in the future . Well recommended to all my colleagues.
I had a very bad experience trying to work with the financing team led by Brad Edwards. I am told by many that VU is an excellent company, and they would recommend them. I do hope that my experience was an anomaly.
Response from Veterans United
Hi Donald, we take your feedback seriously. Thank you for taking the time to share your experience with our team. A member of our Client Advocate team will be researching this situation further to determine how we might better communicate the right expectations. We do not hold ourselves accountable for the actions of others; however, we appreciate the attention you have brought to improving our process.
My first time buying a home went so smoothly thanks to the great team!
