We were honestly disappointed with our experience with Veteran's United this time around. The communication was poor from beginning to end and we were often left to guess what the next steps were and often had to ask what was needed from us as our loan officer didn't seem to know. This is very different than our last experience with VU but has ensured that we will not be using them again for loans in the future. Additionally, as soon as the loan closed and we got everything set up for payments, our loan was sold to another provider which left us to start over again on that process. Frustrating from beginning to end. The only shining star was the realtor that was recommended who was amazing.
Response from Veterans United
Hi Andrew, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan team members we go to great lengths to ensure you'll have an easy time reaching out for assistance. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your agent.
Extremely well pleased with Veterans United.
Be upfront with people...I was suspicious of unexplained requirements and came very close to canceling the process entirely. You expect honesty...be honest and transparent.
I can only say outstanding. Ask for Paige
Great business to work with!
I would highly encourage any Veteran considering the buying process to shop around and you will see NOBODY provides the customer service experience like Veterans United.
they where patience and bent over back wards for us
Very positive experience overall and we were able to close on our home within 37 days. We couldn’t be happier!
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I will always choose Veteran's United if they are available in our area when buying a house. They managed the whole process very smoothly.
Watch your officers
The Veterans United team is an all star line up! This was my first home purchase and can’t imagine anyone else giving me a better experience than this! I’ve told all my veteran buddies that Veterans United is the way to go!
The VU team lead by Kyle Buettner was amazing from start to finish.
Veterans United is great . They make the loan process easy. They make everything easy to keep track of and are easily reachable which is a must for military families .
Rob was great!
I tried two other companies for veterans before Veterans United came along. From day one, it was all about my family and I. From getting my credit scores up, to getting the keys for our home, they were there. This is the Company that my family belongs to.
