You are in good hands with Veteran United. They really have the veterans interest at heart. It the first time I felt taking care in a long time. Veteran United is highly recommended.
The Veterans United team is the best most caring team I have ever heard of or experienced. They should be your first choice to help you. You cannot go wrong in their hands.
You must use Veterans. Easiest process ever. Very clear, with lots of coaching videos, and support from the team along the way. You will be very satisfied.
Thank you
If I was in a leadership position with your company Inwould seriously consider terminating Zach after reviewing his lack of customer service skills.
Response from Veterans United
Hi Aenis, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. If you would like to further share your experience with our team we would value the opportunity to learn more.
Thank you for your assistance.
My wife started in February of this year asking Veteran's United about getting a VA loan for our home mortgage. I served in the New Mexico Army National Guard from 1994 until 1998. We were very happy when we were told we would qualify for a VA loan to buy a new house, so there would be no down payment. In July after submitting a lot of paperwork and spending time in phone calls and emails, we were told we DID NOT qualify for the VA loan because I didn't have enough time in service. This would have been nice to know in February so we could have saved some money for a down payment and budgeted differently while fixing our old house to sell. Instead, we had to come up with $15,000 for a down payment in a month. This also caused the whole loan process to take longer, as we had to scrap the VA loan paperwork and start all over again with a conventional loan.
My wife and I are teachers and had the summer to move and work on our old house to sell it. Now, school has started and things have become very stressful, whereas if we would have closed during the summer using a different (local) lender, we may have been done and moved before now.
During closing, the title company came across paperwork that belonged to someone else mixed in with our paperwork. Veteran's United did send the correct paperwork promptly. This was just another added delay and stressor to an already stressful process.
I am not happy with my experience with Veteran's United mainly due to the time involved. I wish we would have gone with a local lender and I would never recommend Veteran's Untied to anyone, based on my experience. I realize there are procedures lenders must go through to vet borrowers, but one procedure should have involved making sure the customer qualifies for a certain loan BEFORE the property goes under contract. Particularly when time is an important factor, such as in our case.
I'm just glad it's over with and look forward to refinancing in a year or so... with another lender.
thank you greaaaaat work !!
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My experience was a great one. During this period it could become stressful but the team was there with me for every step. They took care of what they’re supposed to and that encourage me along the way to fulfill my part to help this task…. Thanks Team Josh 😀
Everyone at Veterans United was extremely polite and helpful. I realize we are in unusual times with new construction and delays but they reassured me anytime I would reach out and made me feel confident they had my best interests in mind!
Veterans one and all will benefit from the attention to detail and responsiveness of Eric and his team. Real estate is challenging at best (nothing new for veterans), but the current market has thrown in its share of twists and turns. Throughout the process, Eric, et al. were true pathfinders in navigating the ups and downs and never lost visibility on the objective - closing day. That day is now in my family's rearview mirror, and the movers are on the horizon due to Eric and his whole team. We appreciate everything Eric accomplished on our behalf. Most of all, we appreciate every veteran and encourage you to stand solid with one another. God Bless You, and God Bless America.
