Coles team and June Smith from River City Blues Realty were the perfect team for us to find our future house. We couldn't be more thankful for all they've done for us. It was a long few months, but they were all patient, professional, and I wouldn't want to work with anyone else.
This is my second time using Veterans United and I will say it keeps getting better. kudos to my team, my loan closed in record time.
Stacey in the credit dept was super too. We really appreciate everyone’s help.
There were others involved Greg and his support staff. I can't write this without tearing up. I was just astounded how true and real and personally involved everyone was. This is my greatest moment on account of all at veterans united
All went very smooth, everyone's work is greatly appreciated. You all were able to meet tight deadlines and overcome any obstacle encountered like it was a breeze.
Listen…. Even if things don’t always go the way you want them to in life. And you feel that you are at a dead end …. I turned to the VA about purchasing a house at 60 years old.. and yes even to my disbelief we got approved early and we closed on our new house yesterday!!!!! Thanks Scott for making these a great experience!!!! I honestly never believed it would happen till we signed on the do dotted line!!!!!
The best team ever!!! So easy to work with and they made my buying process so easy!
Thanks for taking care of my family again
I will recommend to anyone who is searching for their little piece of heaven.
I wasn't a fan of Veteran's United and wouldn't use them again. Not to mention that once Mike ran our credit I received 48 solicitation calls from lenders around the US in 2 hours. This went on for over a week until the no call list we signed up for took effect.
Response from Veterans United
Hey Acie,
I'm really sorry to hear about your experience. Getting bombarded with calls like that would frustrate anyone, and I can see why you'd feel let down.
When a credit report is pulled for a mortgage, credit bureaus sometimes sell that information as a “trigger lead,” and unfortunately, that can result in a wave of unwanted solicitation calls—something neither you nor your Loan Officer signed up for. It's frustrating and unfortunately pretty common across the mortgage industry. We totally get how invasive and overwhelming it feels, and I’m sorry we didn’t get the chance to explain more up front or help you prepare for that.
I'd like to learn more about what didn’t sit right during your time working with us. If you're open to it, please reach out so we can talk through it. I’d really like the chance to listen and see what we can learn from your experience.
You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime.
I will be recommending VU to all my vet contacts!
Everyone throughout the process that was apart of my team was very responsive and very helpful and patient with me even tho it was my first home purchase and made it a good experience!
Quick easy, no issues. I already knew what to expect going into it got all the information I needed from my loan officer, Denise and every step of the way any information that they needed I was informed promptly.
Our whole team was extremely professional throughout this entire confusing stressful process. They made it very easy and after we dropped off our horses yesterday and we’re closing the gate we noticed a box and it was a gift from VA unit and it’s a plaque that says home sweet home so they were very personal as well
Thank you guys for your work. It felt great knowing I had people that cared about staying in touch through the long process of finding our house.
