I have bought one other home with Veterans United when I was married. This was the first home to buy on my own being single and a disabled veteran. From beginning to end everything was clear and I never felt alone in the process and they were kind, patient, understanding and made everything step so comfortable. I definitely recommend you trust this team and Veterans United to assist with buying a home.
A genuine company with a personal approach… VU really cares about the Veterans they help navigate through the home buying process. They have streamlined the process into a painless journey. We have two dogs and they thoughtfully sent us a treat box for them after we closed and moved in. That’s above and beyond!
Hassle free experience. Every question answered promptly.
I would highly recommend VU and was very pleased with the service and support that we received from Dustin Medlin and the entire VU team.
Every one helped me and was understanding of my short comings and that made my experience a warm memory that I will share with everyone I know and meet for a long time again thank you and may you be blessed.
Ready to see for yourself?
Experience first-hand why 351,383 homeowners give us a perfect score!
Thanks for everything. God bless you all 🙏🏿
I mean the house wasn’t even swept clean even the fridge was full of dog hair.
Some walls where scratched and full of holes from screws from when the previous owner moved out after the inspection
At first I felt well taken care of.
I mean I guess I’m just upset in what condition I received my new house the excitement went away pretty quick.
No one likes to receive a new home dirty…
Response from Veterans United
Hey Antonio,
Man, I really hate hearing this. Moving into your new home should be a moment full of excitement and pride—not frustration and disappointment. I can only imagine how deflating it must've felt to walk into a place that didn’t feel clean or ready, especially after feeling taken care of earlier in the process.
You're right—no one wants to receive a new home in that kind of condition. While the final condition of the home is ultimately up to the seller, I completely get why this left a bad taste and took the wind out of your sails. For what it’s worth, we always recommend a home inspection to help catch issues like this, but we know that doesn’t always prevent every surprise after closing.
If you'd be willing to talk more about the experience, I’d really appreciate my team to have the chance to listen. My Advocates are here at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but please don’t hesitate to reach out anytime.
